Customer Value Curator

Job Description

Job Description

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

As a Customer Value Curator, you will play a crucial role in capturing, organizing, and maintaining our repository of customer value stories. Collaborating with cross-functional teams, you will ensure that these narratives are easily accessible and searchable, supporting our sales and customer success initiatives.

Key Responsibilities:

• Content Management: Collect and curate customer success stories, case studies, and value realization narratives.

• Data Organization: Maintain and update the software solution used for storing and indexing customer stories, ensuring information is current and well-structured.

• Collaboration: Work closely with Account Executives, Solution Consultants, and the Customer Success team to gather insights and validate the accuracy of customer stories.

• Search Optimization: Enhance the searchability of the value story repository by implementing effective tagging, categorization, and indexing strategies.

• Quality Assurance: Review and edit content for clarity, consistency, and alignment with company messaging and branding guidelines.

• Reporting: Generate reports on the usage and effectiveness of the value story repository to inform continuous improvement efforts.
  

Qualifications:

• Education: Bachelor's degree in Business, Communications, Information Management, or a related field.

• Experience: 1+ years of experience in business analysis, content management, or a related role.

• Technical Skills: Familiarity with content management systems, databases, and indexing tools. Proficiency in Microsoft Office Suite and basic understanding of data analysis tools.

• Communication Skills: Excellent written and verbal communication skills, with the ability to convey information clearly and concisely.

• Organizational Skills: Strong attention to detail and the ability to manage multiple tasks simultaneously.

• Teamwork: Proven ability to work collaboratively in a cross-functional team environment.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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