Desktop Support

Job Title: Desktop Support
Location: FT Onsite in Pensacola, FL
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract


Description:
• Product Receipt Confirmation:
o Ability to confirm receipt of products and IT assets.
o Proficiency in identifying IT assets for tracking purposes.
o Skill in closing purchase orders.


• IT Asset Scanning/ Updating:
o Competence in scanning/ updating IT assets upon receipt from supply/vendor.
o Knowledge of introducing IT equipment to the IT Asset Management system.
o Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders.


Inventory Warehousing Services• Inventory Management:
o Expertise in providing inventory warehousing services, both onsite and offsite.
o Understanding of space requirements, speed of distribution, security needs, and transport services.
o Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days.
o Skill in coordinating storage requirements for longer duration.


• Inventory Integrity:
o Capability to perform monthly and/or quarterly inventories.
o Ensuring the integrity of storage facilities and the Asset Management database.
o Advising customers on monthly inventory results and assisting with distribution plans.
o Providing additional inventory counts on request or in a set timely manner.


Distribution Services
• Delivery Services:
o Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events.
o Skill in identifying cost-effective options for on-time delivery/pickup services.
o Discretion in selecting and funding shipping vendors.


• Equipment Scanning:
o Ability to scan equipment to the receiving entity.
o Ensuring traceability of data-storage equipment to confirm receipt.
Disposal and recycling services


• Equipment Disposal:
o Assisting customers in disposing of obsolete or irreparable equipment.
o Tailoring activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal.
o Disabling data-storing equipment by removing data-storing components and/or batteries.
o Maintaining and sharing records of disposal with the IT Asset Management Team.


• Onsite Shredding:
o Performing onsite shredding of data-storing components when possible.
o Maintaining records of onsite shredding services and providing them to customers.
o Ensuring approval of onsite shredding companies by Security.
Miscellaneous


• Vendor Liaison:
o Liaising with vendors such as Advanced Technology Recycling and any buyback vendors (ITAD Tech, ATR, IBM).
• Equipment Maintenance:
o Maintaining logistics van, golf cart, manual, and electric pallet jacks.


• Materials Disposal:
o Managing cardboard recycling and trash disposal materials.
ServiceNow Experience (or similar ticketing platform system)
• Being able to learn and adapt using ServiceNow to track inventory, log time, update and confirm assets as well as closing out ticketing tasks.
• Ability to adapt to quickly changing processes and be steadfast in adopting, sharing and implementing new directives.


System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.


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Ref: #851-Rockville-S1