Help Desk Agent
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution.
Responsibilities:
- Provides Help Desk support to customers for all areas related to Information Systems.
- Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
- Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
- Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
- To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.
- General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
- Ability to use Help Desk software.
- Working knowledge of current corporate PC-based desktop environments.
- Ability to gain knowledge of total IS responsibilities and contacts.
- Be familiar with the company’s safety and health policy and program.
Recommended Jobs
Senior E-Discovery Application Administrator II
Job Description Job Description Senior E-Discovery Application Administrator II Employment Type: Full-Time, Experienced Department: Legal Services CGS is seeking a dedicated worker with …
ISSE with DoD Top Secret Clearance Norfolk, VA
Job Description Job Description JOB DESCRIPTION Watershed Security is seeking a highly skilled and motivated Information Systems Security Engineer to join our team supporting the Naval Inform…
Digital Content Creator, Amazing America
Job Description The fabric of our nation is made both beautiful and unique by the people and the places found between our shores. Every community across this great nation has a treasure trove of s…
Head of Electrical Engineering
Job Description Job Description Company Description Apex Clean Energy was founded with a singular focus: to accelerate the shift to clean energy. Through origination, construction, and opera…
Procurement Specialist
Title: Procurement Specialist Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the …
Program Support Specialist (FSBF)
Job Description Job Description Description: Venesco, LLC Job Opening: Program Support Specialist (FSBF) Location: Washington, DC Metropolitan Area Employment Type: Full-Time Ve…
RIC AIRCRAFT PARTS CLERK
Job Description Job Description GOJET AIRLINES - AIRCRAFT PARTS CLERK LOCATION - RICHMOND, VA GoJet Airlines' Aircraft Parts Clerks are responsible for the overall management of GoJet mat…
Procurement & Finance Engineering Lead
J5 Consulting is a Maryland based company established in 2006 to provide computing and consulting services for government and commercial entities. Our services improve Information System networking p…
SkillBridge Critical Facilities Engineer, Data Center - Hiring our Heroes Cohort Q3' 2026
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold idea…
OXF Technician
Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 cou…