ServiceNow Senior Administrator

Job Description

Job Description

BCM One is seeking a ServiceNow Senior Administrator to play a critical role in building and scaling our enterprise ServiceNow platform, driving system consolidation, operational efficiency, and cross functional alignment across the organization.

This individual will lead the configuration, administration, and ongoing optimization of ServiceNow, while supporting large scale migrations from legacy systems such as Zendesk and Autotask into a unified platform. The role will partner closely with Technical Support, Service Delivery, Customer Success, Product, and other stakeholders to translate business needs into scalable workflows, integrations, and automation that enhance service delivery and accelerate company wide outcomes.

This is a unique opportunity to be at the forefront of a company wide platform transformation, helping establish governance, standards, and best practices while contributing to the build out of a modern, enterprise grade ServiceNow environment. The successful candidate will thrive in a fast paced, evolving environment and play a key role in enabling BCM One’s long-term growth through technology, process improvement, and strong cross functional collaboration.

Work Locations:

This position offers the flexibility to work remotely or in a hybrid capacity if located near one of our office locations, including Herndon, Virginia; Grand Rapids, Michigan; Alpharetta, Georgia; or Blue Bell, Pennsylvania. Candidates must reside in and be authorized to work in the United States. This role is not eligible for relocation assistance or visa sponsorship.

Hours: Core hours are typically 8:00 a.m.–5:00 p.m. Eastern Time, with flexibility to support international teams.

Travel: 2-3 times in a year within US.

What You Will Do:

• Configure, administer, and optimize the ServiceNow platform across users, workflows, integrations, and reporting.
• Lead end to end migrations from legacy systems such as Zendesk and Autotask into ServiceNow.
• Collaborate with business stakeholders to translate requirements into scalable solutions.
• Build integrations with enterprise systems including CRM, billing, and monitoring tools.
• Develop dashboards and analytics to support operational decision making.
• Establish governance standards, change management processes, and documentation.
• Troubleshoot platform issues and serve as the escalation point for ServiceNow concerns.
• Support the company wide build out of the platform in the first year.
  

What You Will Need:

• 5+ years of hands on ServiceNow administration experience in an enterprise environment.
• Proven experience leading or supporting data migrations into ServiceNow.
• Strong expertise in workflows, integrations, and platform configuration.
• Experience with tools like Zendesk, Autotask, or similar platforms is highly valued.
• Ability to translate business needs into technical solutions.
• Strong problem solving, analytical, and communication skills.
• Experience working in fast paced or transformation environments

Nice to have:

• ServiceNow Certified System Administrator (CSA).
• Experience working with external vendors or implementation partners.
• Exposure to companies undergoing acquisitions or system consolidation.

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
  
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
  
• FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.