Trainer Field Operations

Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.

As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.

With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Trainer Field Operations to join our shared services team.

Primary Responsibilities:

Training Coordination

• Maintain an active schedule/calendar of available training
• Communication/promote vendor led training to field team
• Coordinate ad-hoc training request with vendors
• Coordinate training logistics for new product/service rollouts in partnership with the Product Team
• Support the planning and rollout of apprenticeship programs in high-demand markets or where required

Training Delivery and Facilitation

• Develop internal training content using video PowerPoint and other formats specific to Pavions products services and processes
• Facilitate train-the-trainer sessions to scale across regions and teams
• Deliver both live and on-demand training tailored to technician roles and customer needs
• Support onboarding and field-readiness programs for new hires and apprentices
• Ensure training delivery supports compliance certification renewal and annual training hour goals
• Adapt delivery methods based on learning style job function and regional needs (e.g. remote in-person hybrid)
• Coordinate with Product and Ops teams to deliver training tied to new product launches or service changes

Training Catalogue

• Develop training catalogue through 3rd party providers
• Determine best fit for Pavions technical and compliance needs (PSA ESA C-Moore or Precipio)
• Manage CEU requirements by state where needed
• Partner with Ops team to create learning tracks based on technician roles and development goals
• Ensure training options to support Pavions 40-hour annual training target
• Regularly review and update the catalogue to reflect certification changes and new product offerings

Training Database

• Maintain a database of skills and certifications by employee
• Set up reminders for renewal of certifications or skills with expiration dates
• Create mechanisms to extract and display skill/certification coverage by region/state for RFP responses customer requirements and other business needs
• Work with CRM administrator to update skills and certifications in Dynamics as they are earned
• Track and report on technician progress toward the 40-hour annual training goal
• Use training data to support workforce planning deployment and compliance readiness
• Maintain records for apprenticeship programs where applicable

Programs

• Lead training-related projects and programs as assigned
• Manage and promote the Tech Sales Lead Program including field engagement and performance tracking
• Design and support apprenticeship programs in key markets based on workforce demand or local requirement
• Create and maintain customer-specific training playbooks and protocols in collaboration with Ops and Product teams
• Support training program integration for new product and service rollouts
• Collaborate cross-functionally with internal teams to align training programs with company goals and customer expectations
• Continuously evaluate program effectiveness and recommend improvements based on field feedback and performance data

Basic Qualifications:

• High school diploma
• 3 years in training delivery and coordination
• Valid drivers license and acceptable driving record
• Proficient in Microsoft Office Suite (Excel Access Word PowerPoint Outlook)
• Strategic thinker experience problem solving and driving results
• Able to redirect and pivot based on changes in projects and tasks assigned
• Able to multi-task and work under tight deadlines
• Able to work in high pressure environments
• Excellent time management and organizational skills
• Able to travel as needed up to 20% of time
• Able to coordinate multiple strategic projects and initiatives

Preferred Qualifications:

• Bachelors degree in business management personnel management project management or related
• Advances or Enterprise technical certifications on platforms and systems sold by Pavion

Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.