Operations Scheduler (Lieutenant)

Job Description

Job Description

POSITION SUMMARY

The Operations Scheduler is primarily responsible for overseeing the day-to-day scheduling and staffing functions of the Field Operations Department and the management of the Field Operations employee time cards. This position may also be required to help with scheduling aspects related to other departments within Richmond Ambulance Authority.

POSITION DUTIES AND RESPONSIBILITIES

· Building, producing and managing the schedule templates to ensure the production of quality unit hours

· Fiscal management of Operations schedule by placing employees in the appropriate openings

· Assists the Operations Supervisors with the management of part time employees by ensuring they meet their monthly requirements

· Tracking of time and attendance, and alerting the employee’s supervisor of trends.

· Verification and approval of employee time cards on a bi-weekly basis

· Attend to all incident reports associated with the functions of the Scheduling Officer in a timely manner. Proper documentation must be provided in the incident report

· Management of PTO, including approval or denial based on availability

· Continuously analyzing the system demands to evaluate priority shifts for staffing or placement of newly cleared employees

· Works closely with the Clinical Department to ensure all scheduling aspects are well communicated for proper management of trainees, students, and observers

· Scheduling of out-of-town trips, stand-by events, special events, and community events

· Must maintain an EMT-Basic certification or greater with field clearance

· May be required to participate in special events or community events as a representative of RAA

· Assists management as needed with special projects or assignments as directed

· Maintain Child Passenger Safety Certification and perform installations as needed for members of the community and participate in safety events

o Applicants lacking this certification must obtain within 12 months of employment

· Performs other duties as required or assigned by management

MINIMUM REQUIREMENTS

Minimum Qualifications:

· High school diploma or GED

· Certified EMT in the Commonwealth of Virginia and current CPR Provider card (or obtained within 12 months of employment)

· Valid Virginia driver’s license with acceptable driving record

· Capable of working with others in a customer service oriented enviroment

· Can successfully develop and maintain working relationships with others

· Can demonstrate the ability to train others, analyze situations and react quickly to service needs

· Be able to receive and follow verbal and/or written instructions appropriately

· Be able to clearly communicate verbally and/or written in a professional manner

· Proficient using Microsoft Office products, database programs, and systems required of the scheduling function

· Completion of FEMA ICS 100, 200, and 700

· Strong communication, teamwork, and decision-making skills

Preferred Qualifications:

· Have one year of experience functioning in a related field

· Have one year full-time experience functioning as an EMT-B with an ALS agency in a pre-hospital setting

· Completion of FEMA ICS 800

PHYSICAL DEMANDS

· Must be able to sit and or stand for long periods.

· Must be able to lift up to at least 50 pounds independently and 150 pounds with assistance

· Must have substantial movements of the body, wrists, hands, and or fingers.

· Must be able to work in various environmental conditions as well as temperature changes.

· Must have visual acuity sufficient to perform computer activities such as preparing or analyzing data

· Required to have visual acuity to operate motor vehicles and or equipment.

· Must be able to perceive the nature of sounds at normal speaking levels with or without correction and receive detailed information through oral communication.

PERFORMANCE EVALUATION

The Operations Scheduler is evaluated bi-annually by the EMS Operations Director on performance, policy adherence, documentation accuracy, professionalism, operational efficiency, and participation in QA activities.

CONDITIONS OF EMPLOYMENT

• Subject to pre-employment and random drug screening, fingerprint and background checks, and physical abilities testing
• Must complete all onboarding and clinical clearance requirements within 18 months of hire
• Must maintain all required licenses and certifications as a condition of continued employment
• Comply with all legally mandated vaccinations and health screenings required for healthcare providers under federal, state, or local regulations
• Required to work rotating shifts, including nights, weekends, holidays, and overtime as needed
• Must comply with DMAS and RAA driving standards and maintain DMV eligibility
• Must adhere to agency confidentiality policies and ensure security of protected health information (PHI) in compliance with applicable federal and state laws
• Successful completion of a probationary period is required for all new hires

GENERAL POSITION PARAMETERS

• Full-Time, Salaried, Exempt
• Target Pay Range: $56,160 - $60,177 annually
• Monday – Friday, Day shift
• Nights, weekends, holidays, if duties require