Lead Medical Receptionist

We are seeking a proactive and organized Lead Medical Receptionist to join our dynamic team at QualDerm Partners. This essential role will oversee front-office operations, ensuring a seamless patient experience from the moment they enter our dermatology practices. If you're passionate about patient care and possess excellent organizational skills, we want you on our team.

QualDerm Partners operates across 17 states with over 158 practices dedicated to providing high-quality dermatology, skin cancer care, cosmetics, plastic surgery, and pathology services. Our commitment to excellence drives us to find the best talent who share our values and dedication to patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Front Office Leadership: Manage daily front desk operations, ensuring receptionists are performing their duties efficiently and effectively.
• Patient Interaction: Greet and assist patients and visitors in a friendly and professional manner, addressing any inquiries or concerns.
• Appointment Management: Oversee appointment scheduling, confirmations, and rescheduling to optimize patient flow and reduce wait times.
• Data Management: Ensure accurate patient registration, updating demographic and insurance information, and securing necessary patient documentation.
• Insurance Verification: Process insurance authorizations and verify eligibility to ensure smooth billing and patient services.
• Collaboration: Work closely with clinical staff to facilitate communication and enhance overall patient care experience.
• Training & Development: Train new reception staff, provide ongoing support, and help implement changes in office procedures.
• Reporting & Feedback: Collect and report feedback from patients to assist in improving front office processes and patient satisfaction.
• Compliance Monitoring: Uphold office policies and ensure adherence to HIPAA regulations and confidentiality guidelines.
• Administrative Support: Handle administrative duties including managing phone systems, processing mail, and coordinating office supplies.
• Support Management: Assist office management with tasks related to staffing, inventory management, and overall front-office operations.

Requirements

• High School Diploma or equivalent required
• 2-3 years of experience in a medical reception role, preferably in dermatology or related healthcare field
• Strong knowledge of medical terminology and insurance processes
• Excellent communication and interpersonal skills for effective patient interaction
• Ability to multitask and manage time efficiently in a fast-paced environment.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.