IT Infrastructure & Security Engineer
- Serve as a primary point of contact for troubleshooting hardware, software, and network issues.
- Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance.
- Configure and manage Office 365 and Azure tenants, including user and group administration.
- Provide timely and professional remote and onsite support.
- Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security.
- Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users.
- Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication.
- Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture.
- Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity.
- Work with Cisco networking equipment, including switches, routers, and access points, to support LAN/WAN infrastructure.
- Maintain endpoint security with antivirus/EDR tools, updates, and system hardening practices.
- Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity.
- Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts.
- Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.
- Minimum of five (5) years of computer and network support experience.
- High School Diploma or GED required; associate or bachelor’s degree in IT or related field preferred.
- CompTIA A+ certification preferred (Network+, Security+, or Cisco certifications a plus).
- Extensive experience with Office 365 and Azure tenant management.
- Skilled in computer system and network support, including standalone systems, laptops/desktops, and peripheral devices.
- Strong working knowledge of Windows 10/11 configuration on both virtual and physical environments.
- Experience with remote patch management tools (e.g., SCCM, Intune, WSUS) and endpoint administration.
- Familiarity with Cisco networking technologies, including switches, routers, and network troubleshooting.
- Solid understanding of network protocols, TCP/IP, VLANs, VPN, firewalls, and Active Directory/GPO.
- Previous help desk or technical support experience required.
- Excellent problem-solving, troubleshooting, and analytical abilities.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
- Highly motivated self-starter with a passion for learning and adapting to new technologies.
- Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.
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