Customer Service Representative

JOB-10045087

Anticipated Start Date

October 6 , 2025

Location

City of Industry, CA

Type of Employment

Contract Hire

Employer Info

Our client is an industry leader and one of the largest food and foodservice distribution companies in North America. It delivers national and proprietary branded food and food-related products to independent and national chain restaurants, quick-service eateries, pizzerias, theaters, schools, hotels, healthcare facilities and other institutions via its distribution centers across the United States.

Job Summary

W e are seeking a highly motivated Customer Service Representative to join our dynamic team. In this role, you will be responsible for professionally responding to and interacting with customers via phone and email in a high-volume, fast-paced environment. Using a multi-line phone system, you will manage inbound calls, process requests, and deliver exceptional customer service.

Job Description

• Handle inbound customer requests via phone or email for orders, substitutions, pickups, and return credits.
• Provide timely and effective support for special customer requests.
  
• Assist internal departments within the Distribution Center as needed.
  
• Maintain professionalism while managing a high call volume.
  
• Complete additional projects or duties as assigned.
• Shift: 8am - 5pm Monday - Friday with 4-6 hours on Sunday

Skills Required

• Minimum of 6 months experience in a call center or demanding customer service environment.
• Proficiency with data entry and general computer applications.
  
• Excellent communication and interpersonal skills.
  
• Strong problem-solving abilities and ability to work effectively in a team.
  
• Must be able to pass a post-offer background check and drug screening.
  
• Ability to handle customer interactions professionally via phone and email.

Education

• High School Diploma or GED

Pay Rate

• $19 per hour and higher depending on experience

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.