(NEX NORFOLK) CASHIER

Job Summary:

As a Cashier you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.

Organization

• Maintaining check-out area appearance.
• Moving and re-stocking bags/packaging materials labels.

Sales

• Interact with customer to ensure they found everything they needed.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Using a Point-of-Sales system, processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling, including counting money and returning accurate amounts to customer.
• Maintaining change funds and accounts for sales receipts.
• Completing various forms of paperwork/reports and reconciliation.

Inventory

• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories .

Dependability

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned.

QUALIFICATIONS

• Product Knowledge.
• Knowledge of Point-of-Sale systems.

Experience

• Retail or relevant work experience preferred, but not required.

Communication Skills

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

• Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages. Must be able to make change in American monetary units.

Reasoning Ability

• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.

This position is represented by the American Federation of Government Employees, Local 53