Plastic Surgery Front Desk Coordinator

Plastic Surgery Office

We are a concierge plastic surgery practice seeking a polished, professional, and self-motivated Front Desk Coordinator/Assistant Office Manager to help oversee daily operations. This is an excellent opportunity for someone with a strong administrative background in healthcare who thrives in a refined, patient-centered environment.

Position Overview
The ideal candidate is organized, discreet, service-oriented, and capable of maintaining the high standards expected in a concierge medical setting. You will work closely with the Practice Manager and physician to ensure seamless day-to-day operations, while providing an exceptional patient experience.

Front Desk Coordinator/Assistant Office Manager

Job description:/Key Responsibilities:

The front desk coordinator manages the front desk of an office, including the reception area and meeting rooms, and is responsible for a variety of tasks:

Provide exceptional customer service consistently.

• Serve as the primary point of contact for patients and addressing inquiries. Answer phones and handle calls accordingly. Call, text and email patients as needed.
• Work directly with the Patient Coordinator/Office Manager and Physician as well as other staff to handle patients' needs.
• Consistently systematize and improve processes of lead management and patient experience. Process new patient leads. Assist with scheduling office appointments as requested by patients.
• Check patients in and out of the office. Collect payments. Check voicemails throughout the day and return calls as necessary.
• Perform administrative functions such as data entry, filing paperwork, and processing bills. Manage patient documentation and medical records, ensuring accuracy and compliance with regulatory standards.
• Coordinate patient appointments, surgeries, and follow-up care. Provide support throughout the scheduling and treatment process. Facilitate communication between patients and other healthcare providers as needed.
• Collaborate closely with the surgical team, including surgeons, nurses, and medical assistants, to ensure seamless patient care. Assist with preparing surgery scheduling sheets.
• Assist with insurance verification, prior authorizations and reimbursement claims.
• Ensure compliance with HIPAA and office protocols.
• Continuously evaluate and improve administrative workflows
• Handle all assigned tasks/ad hoc projects as assigned.

Job qualifications/ Requirements for the position:

• Excellent customer service skills with outstanding phone, written, and verbal communication skills. Professional and polite demeanor. Hold a high level of professionalism when interacting with clients, patients, and staff members.
• Attention to detail is a must. Being able to work independently. Being able to stay focused throughout the workday.
• Positive attitude and problem solving is a must. Positive and upbeat personality which never tires of patient interactions and conversations. Being able to maintain a positive attitude in any given situation.
• Being able to switch priorities based on patients’ needs.
• Strong interpersonal and communication skills, with the ability to interact effectively with patients, caregivers, and healthcare professionals.
• Motivated individual with the ability to multitask, be open to learning, and be ready to “jump in” to get the job done.
• Willingness to help and contribute to improve overall office success with a "team player" outlook

• • Bachelor’s degree strongly preferred

  • 3+ years of experience in a healthcare setting

  • Outstanding interpersonal, phone, and written communication skills

  • Tech-savvy with working knowledge of Microsoft Office Suite

  • Excellent time management, organization, and problem-solving skills

  • Ability to remain calm and professional in a fast-paced environment

  • Positive, proactive attitude and commitment to high-quality patient service