Customer Service Control Tower Specialist
Main Purpose of the Role:
The Customer Service Control Tower Specialist is responsible for handling Strategic Accounts Customer Service routine and answering Hot Line and E-mail inquiries received from Strategic Accounts customers. In addition, work with internal departments to ensure smooth handling of shipments in proper way.
Main Tasks:
Answering Customer Service Hotline from regional and local PIC of the SA customers
Handle e-mail inquiries received from regional and local PIC of the SA customers.
Monitor and follow up with local POL/POD CS offices by handle and close escalation all inquiries from SA customers, such as manifest corrector, freight accuracy inquiry, Space release in POLs, internal system checking, customer system checking, etc.
Preparing regular reports including all services daily booking, EIR and container pick up, vessel schedule integrity summary, etc.
Preparing regular announcement to SA customers
Assist local offices’ CS with any documents checking escalations such as B/L, Invoice, collection overdue and statement reconsolidation, equipment demurrage and detention calculations, etc.
Handle inquiries from internal departments from SA team and local offices
Coordinate with other departments including BU, Logistics, Operation and Finance
Function:Countries & Business Development
REQUIREMENTS
- Higher Diploma holder or above with relevant working experience; 2 or 4-year degree preferred
- Candidate from shipping/ logistics industry is highly preferred
- Effective interpersonal, communication and telephone handling skills
- Good command of spoken and written English; Spanish speakers are highly desirable for this role as well
- Proficient in MS office
Recommended Jobs
Product Maintainability Engineer
The Product Maintainability Engineer enhances the serviceability, maintainability, and reliability efficiency of mining truck platforms. This role bridges product engineering with field realities—ens…
Field Clinical Specialist- Roanoke, VA- Peripheral Vascular
Job Description As an Inari Field Clinical Specialist at Stryker, you will help transform the lives of patients suffering from venous and other vascular diseases together with our customers. This …
Plant Manager
We are looking for a Plant Manager. The Plant Manager is responsible for directing the business, financial, technical, manufacturing and resource functions of one of our largest facilities in the Uni…
Common Cloud Environment (C2E) Support Lead
Common Cloud Environment (C2E) Support Lead Position Description CGI Federal is looking for a Common Cloud Environment Support Lead to help support a program we are working on for the Army's PL …
MRI Technologist - Outpatient
MRI Technologist - Outpatient - Evening Shift Lansdowne, VA Sign-on Bonus Available About Fairfax Radiology Centers Fairfax Radiology Centers (FRC) - the largest radiology practice in Nor…
Website Support Specialist
Description Position at DX1 Platform Website Support Specialist Hybrid Role: Reports onsite to our offices in Norfolk, VA three days per week and remote two days per week. The Website Support…
Aveanna Healthcare Private Duty Nurse RN - Feeding Tube Infant (New Patient)
Join a Company That Puts People First! Registered Nurse - RN *New Patient Schedule : Monday-Friday 6:00AM-4:00PM Setting: Norfolk, 23503 Age Range : Infant Acuity: Low, feeding tub…
Home Health RN Case Manager
Job Description Job Description Description: Occupational Summary: Work independently with groups of clients to provide initial and on-going assessment of the client’s skilled needs. Implemen…
Lead Software Engineer, DevOps
Job Description Job Description Salary: $120K-150K + Equity Overview Sedaro is hiring a Lead DevOps Engineer to build our culture of operational excellence. In this role, you will integrate…
Node.js Developer (VA)
Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies. Utilize technologies including Python…