Help Desk Manager
• Develop and execute procedures for conducting end user satisfaction surveys in accordance with the service level requirements.
• Maintain a continuous service improvement program that improves Help Desk service delivery.
• Create, maintain, and monitor metric reporting to support service improvement and Help Desk service delivery.
• Manage ticket queues and oversee Help Desk support. Assigns unassigned tickets to the correct personnel. Minimum Qualifications
- Education: Bachelor’s degree in computer science, Information Science, Information Systems Management, Math, Statistics, Operations Research, or Engineering; The government will consider additional years of experience with industry certifications in lieu of an IT Engineering or STEM degree.
- Experience:
- A minimum of ten (10) years of experience managing and/or supporting Federal IT programs
Other Requirements
- Must pass background investigation.
- Must be a U.S. Citizen.
- Must be able to work on-site in the National Capital Region, with occasional travel.
Company Overview
Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.
A3T offers excellent benefits to enhance the work-life balance, including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)
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