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Program Manager

Elevance Health
Norfolk, VA
Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Program Manager is responsible for the development, launch, and ongoing management of one or more multi-year, external client-facing programs within a business unit. This role serves as a key liaison between clients, markets, and internal stakeholders to coordinate and implement pilot initiatives and full-scale product launches.

In this role, you will drive service operations execution, ensure operational readiness, manage cross-functional coordination, and delivers structured reporting to internal and external stakeholders. This role requires strong communication skills, disciplined project management, and the ability to manage timelines in dynamic client-facing environments.

How You Will Make An Impact

  • Lead the coordination and implementation of pilot programs and full product launches across clients and markets, ensuring operational readiness and successful deployment.
  • Partner with Product, IT, Digital, and Data teams to align system configurations, integration requirements, and platform capabilities with program objectives.
  • Serve as the primary client-facing operational and technical liaison, managing service delivery, issue resolution, system-related escalations, and client communications.
  • Oversee program implementation activities including system setup, workflow configuration, data integration, user access controls, and compliance alignment.
  • Drive service operations execution by ensuring alignment between business objectives, technical infrastructure, and client expectations through documentation of processes & workflows.
  • Conduct operational and technical triage, proactively identifying risks related to systems, data flows, integrations, or dependencies; coordinate cross-functional teams to resolve issues.
  • Facilitate collaboration across corporate, regional, operational, and client teams to ensure seamless program delivery.
  • Demonstrated capability to independently design and work with people or implement AI-enabled agents (e.g., via Microsoft Copilot) that automate routine workflows, improve cross-functional coordination, and enhance decision support across complex programs.
  • Ability to improve the process and identify efficiencies through AI and Automation opportunities.
  • Strong digital and AI fluency, with the ability to translate operational needs into automated solutions through Copilot-based agent development and workflow optimization.
  • Establish and manage detailed project plans incorporating technical milestones, system deployment schedules, testing phases (UAT), and release management timelines.
  • Partner with marketing, product, and sales teams to support technical positioning, client onboarding materials, and solution documentation.
  • Establish and manage detailed project plans, milestones, and timelines; ensure deliverables are met on schedule.
  • Provide structured and regular reporting on program status, risks, performance metrics, and outcomes to both internal and external stakeholders.
  • Develop program success metrics; conduct periodic assessments and implement continuous improvement actions.

Minimum Requirements

Requires a BA/BS and minimum of 5 years external client facing experience in program/project management; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences

  • Graduate degree preferred.
  • Demonstrated capability to independently design and implement AI-enabled agents (e.g., via Microsoft Copilot) that automate routine workflows, improve cross-functional coordination, and enhance decision support across complex programs.
  • Proven ability to manage multiple complex projects simultaneously while meeting strict timelines.
  • Excellent written and verbal communication skills with the ability to present to executive-level stakeholders.
  • Experience delivering structured program reporting and executive-ready presentations.
  • Experience supporting product communication, positioning, and market rollout efforts.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $106,628 to $159,942.

Locations: California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

_* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law._

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration ( .
Posted 2026-03-15

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