Client Care Representative

Job Description

Job Description

Description:

Looking for more than just another customer service job? Step into a role where your voice, your drive, and your ability to help others actually matter! At One Hour Heating & Air Conditioning , we’re looking for a Client Care Representative to be the calm, confident voice our customers rely on. When homeowners need service, they don’t want to talk to a robot... they want real support from a real person . That’s where you come in.

You’ll be on the front lines, taking inbound calls, resolving concerns, and coordinating solutions with our team, all while maintaining accurate records and delivering a standout experience. If you’re organized, quick on your feet, and thrive in a people-first environment, this might be the perfect fit!

What You’ll Be Doing:

• Answering inbound calls with professionalism and urgency , acting as the first impression of our brand
• Updating customer records and service details in our CRM system with accuracy and speed
• Coordinating with technicians , ensuring job updates and notes are handled smoothly
• Managing chats and emails from customers looking for help, guidance, or scheduling as needed
• Supporting general tasks and jumping in where needed to keep things running smoothly

What Makes You a Strong Candidate:

• Prior experience in a call center or customer service role ; you know how to keep cool under pressure
• Solid computer and CRM skills with an eye for detail
• Clear, confident communication (especially on the phone)
• A solution-focused mindset and the ability to stay self-motivated
• Must be eligible to work a flexible schedule, including evenings, weekends, and holidays

What You’ll Get in Return:

• Excellent healthcare options : Up to 90% employer-paid Medical, Dental, and Vision plans
• Retirement benefits : 401(k) with company match
• Time to recharge : Accrued paid time off, paid holidays, and your birthday off
• Company perks : Employee and family discounts on services
• Career growth : Paid training and support from a leadership team that invests in you

If you're ready to take your customer service skills to the next level and do it with a company that values your contributions, then this is your opportunity. Apply now to join a fast-paced, people-first team in Virginia Beach where your work truly makes a difference.