Customer Service Representative - Call Center
Main purpose of the Role:
The Customer Service Representative - Call Center will be responsible for the initial contact with our import and export customer. Providing outstanding customer service involves understanding the needs and expectations of our customers and going above and beyond to meet them. This role is responsible for the issuance of export bookings, [WC1.1]questions regarding Imports (Arrival Notice, Last free Day, container status), Release and Documentation (Shipping Instructions, Correctors, Release). [WC2.1]The role responsibilities include, requires patience, empathy, and a deep knowledge of our products and service offerings.
Main Tasks:
• Manage inbound calls in a timely manner
• Identify customers’ needs, clarify information and provide solutions
• General Customer Service Duties as required for each customer interaction
• Identify and escalate priority issues to appropriate departments
• Follow up on customer interactions when necessary
• Document all call information according to standard operating procedure
• Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller
• Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines.
• Any other duties as assigned
Function:Countries & Business Development
REQUIREMENTS
• High school diploma or general education degree (GED)
• One to Two years of Import, Export, Operations or Logistics experience and/or training
• Excellent soft skills
• Previous Call center Experience
Recommended Jobs
Program Manager
Zetier seeks an experienced Program Manager to lead and manage $10m+ contracts within the cybersecurity and operations domains supporting Department of Defense (DoD) and Intelligence Community (IC). R…
Cybersecurity Systems Engineer - Mid-Level (CAASM)
Job Description: Cybersecurity Systems Engineer – Mid-Level (CAASM) Location: Washington D.C.; Fairfax, VA; Hybrid/Remote Employment Type: Full-Time About SERVISS At SERVISS, we deliver cutt…
Program Manager
Delaware Nation Industries is seeking a Program Manager to provide leadership and oversight for programs supporting the Surface Combat Systems Training Command (SCSTC) and associated Naval Education …
A3-12.9-Network Architect (781128)
~ This job is an onsite/hybrid position, requiring minimally 3 days per week in the office. Our client in Mechanicsville, VA is seeking a Network Architect (781128) for a contract role. This po…
Google Workspace Implementations Consultant
SZNS Solutions (pronounced "seasons") operates at the intersection of elite management consulting and forward deployment software engineering. We help customers transform with technology. We're build…
Personal Trainer - Strength & Conditioning (Stafford)
Ready to coach athletes and help everyday members level up? Join our growing team and deliver sport-specific training that gets real results. Youll work with the Explosive Performance Site Director…
Monitoring Supervisor
About SimpliSafe We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that …
Counterintelligence (CI) Referent, TS/SCI with Polygraph
Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise t…
Chief Growth & Revenue Officer (CGRO)
The Chief Growth & Revenue Officer (CGRO) is an executive leadership role responsible for owning both the company’s future growth pipeline and current revenue performance. You have overall ownership …
Anti-Air Warfare Coordinator (AAWC) Trainer
Public Trust: None Requisition Type: Pipeline Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defen…