Application Support Specialist

Job Description

Job Description

Position: Application Support Specialist

Location/Department: Richmond Headquarters/Information Systems

Status: Full-Time/Salaried Exempt
Reports To: Assistant Vice President of Applications

Our Company

The Global Leader in Premium Leaf Tobacco Supply

Universal Leaf Tobacco Company is the world’s leading supplier of premium leaf tobacco, with over 100 years of experience sourcing, processing, and delivering tobacco crops tailored to customer specifications. With operations spanning major tobacco-regions across five continents, we connect hundreds of thousands of farmers to global manufacturers through a reliable, transparent, and traceable supply chain.

Our portfolio includes flue-cured, burley, oriental, and dark tobaccos, supported by deep agronomic expertise and advanced processing capabilities. Beyond the leaf, we offer value-added services such as customized blending, next-generation nicotine solutions, recycled by-products, and digital traceability tools that enhance efficiency and sustainability across the supply chain.

Universal Leaf Tobacco is more than a supplier – we are a long-term partner committed to responsible sourcing, farmer support, and continuous innovation. By investing in agricultural communities and upholding the highest standards of quality and compliance, we help ensure a resilient tobacco supply for generations to come.

Summary

As an Application Support Specialist at Universal, you will serve as a key liaison between business users and technology, ensuring enterprise applications are supported, enhanced, and delivered reliably. The role focuses on managing and resolving support requests, translating issues into formal change requests, and collaborating with senior team members when escalation is required. You will contribute to the development, testing, documentation, and deployment of application enhancements within a Microsoft .NET environment, while adhering to established coding and architectural standards. In addition, you will partner directly with stakeholders to gather requirements, communicate timelines, and create clear functional and technical documentation that enables effective application use and long-term support.What You’ll Be Doing (Essential Duties)

• Manage all support requests promptly through the FreshService ticketing system.
• Manage the transition of support tickets into formal application change requests as well as escalation of support requests to senior team members as applicable.
• Create documentation for key support tasks in order to build out a guide for critical application support.
• Create functional documentation to assist users in effectively navigating and using applications.
• Ability to handle .Net development tasks as assigned following all coding and architecture standards.
• Create, Test, Document, and Deploy high-quality project deliverables.
• Work directly with business users to gather requirements, set timelines, and effectively communicate delivery of items as they are completed.

Minimum Requirements

• Bachelor of Science in Computer Science or Computer Information Systems or equivalent work experience.
• 1 to 3+ years of experience supporting and/or developing applications on the Microsoft.Net framework using VB.Net/C# or equivalent training/internship work.
• Core experience and knowledge in the following areas:
  • Full functional and technical application support
  • Development in Visual Studio 2019+
  • Developing web applications using ASP.Net Web Forms, MVC and/or .Net Core
  • HTML/HTML5, CSS, JavaScript/jQuery, XML, JSON, and AJAX
  • ADO.Net and Entity Framework or comparable ORM
  • SQL Server 2016+
  • T-SQL
  • Azure DevOps, TFVC, GIT and GitHub
• Experience writing detailed functional and technical documentation.
• Strong communication, organizational and time management skills. Will work regularly with colleagues, users and stakeholders where English is not their first language.
• Ability to work and solve problems independently and within a team environment.
• Ability to work in an agile development environment and take proactive approach to completing backlog work.

Preferred Requirements

• Experience with SQL Server SSIS, SSRS, and/or SSAS.
• Experience with responsive CSS/JavaScript frameworks such as Twitter bootstrap.
• Experience using third party ASP.Net control suites such as Telerik.

Benefits
We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few.

EOE M/F/Disabled/Vet Employer
All applicants must be authorized to work in the United States.