Universal MSR

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The primary purpose of this position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; greeting and welcoming credit union members in a professional and timely manner; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers. Other duties include opening new accounts for members to include but not limited to loans, IRA's, and certificates; resolving problems with members' accounts, interviewing loan applicants, processing loan requests, responding to members' requests in a timely, professional manner and processing members' requested financial/cash transactions.

Responsibilities include:

• Identify member needs and provide information on membership eligibility, account types, loan products and other Credit Union services.
• Open new accounts, complete Credit Union onboarding process, process and maintain loan requests, provide detailed information on mortgage loan products.
• Respond to member requests, problems and concerns by problem solving via email, phone, and/or written correspondence.
• Educate members on Credit Union products and services that will benefit both parties by listening, anticipating member needs and recommending appropriate product solutions.
• Cultivate and retain member relationships by providing quality service with a professional positive attitude.

Qualifications:

• High School diploma or equivalent.
• Effective verbal and written communication skills.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Strong listening and customer service skills.
• NMLS Certification within 30 days of hire
• 12 months experience in a Financial Institution setting, specifically related to teller, member service, loan functions.

Job Type: Full-time

Pay: $20.37 - $22.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person