Copy 1 of Order Fulfillment Specialist
- Manage sales inquiries with discretion and judgment, ensuring customer satisfaction.
- Update CRM with customer information and create deals for the sales team.
- Obtain pricing and quotes from vendors, manage project registrations and secure special pricing.
- Check and provide product availability to customers during quoting and after order receipt.
- Create estimates and proposals, collaborating with the sales team on distribution.
- Process orders accurately and track them in Zoho, providing updates to customers and team members.
- Handle professional correspondence and maintain an organized email filing system.
- Assist in developing department systems and procedures, maintaining professionalism with sensitive issues.
- Review and coordinate customer orders, ensuring accuracy and timely fulfillment.
- Send tracking updates to customers and maintain up-to-date records of orders and shipping information.
- Respond promptly to customer and internal inquiries regarding order status and shipping.
- Collaborate with other departments as needed and ensure timely vendor billing.
- Post and monitor vendor bills, resolving discrepancies and handling returns and credits.
- Post sales invoices accurately, ensuring alignment with vendor bills and customer POs.
- Close Billing Operations Management (BOM) after completion of billing and invoicing.
- Handle customized billing, including sales tax, POs, shipping addresses, and discounts.
- Perform other duties as assigned by management.
- Any combination of education, training, or experience that equips with necessary skills.
- Dedication to excellence and high standards.
- Proficiency in computer skills, adept at learning multiple software applications.
- Strong written and verbal communication abilities.
- Skill in managing priorities and workflow efficiently.
- Adaptability, flexibility, and enthusiasm for evolving priorities.
- Outstanding customer service skills.
- Effective presentation and response to inquiries.
- Sitting: Much of the workday will be spent seated at a desk, working on a computer, and performing administrative tasks.
- Typing and Data Entry: Proficiency in typing and data entry is essential, requiring repetitive motions of the hands and wrists.
- Using Office Equipment: Operating office equipment such as computers, printers, scanners, and photocopiers may be required.
- Phone Communication: Answering phones, making calls, and participating in conference calls may necessitate prolonged periods of speaking and listening.
- Occasional Standing and Walking: While the primary role is sedentary, there may be occasional tasks that require standing and walking within the office environment.
- Collaborative Space: Interaction with colleagues, supervisors, and clients is encouraged in designated collaborative areas.
- Standard Work Hours: The job follows standard office hours, Monday through Friday, 7:30AM - 5:00PM with occasional flexibility based on business needs.
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