Dispatch Intake Agent
- Address incoming email and phone requests and inquiries
- Collect required and optional data, with an emphasis on accuracy and completeness of information
- Provide excellent customer service to internal and external customers
- Resolve applicable officer, customer, service partner and internal inquires per defined processes and guidelines while overcoming certain obstacles within the conversation
- Assist with setting proper expectations with internal and external customers about their request(s) or issue(s) that need to be resolved
- Be comfortable over the phone talking with customers while multi-tasking within our systems to collect accurate data and information
- Use multiple systems and online tools to complete tasks
- Work with Vendors and Partners to address Officer issues
- Additional duties as directed by management.
- Excellent written and verbal communication skills.
- Advanced knowledge of basic office applications and ability to learn new proprietary software.
- Strong problem-solving and analytical skills.
- Excellent prioritization and time management skills, strong collaborative and leadership skills.
- Process driven, detailed oriented and highly organized.
- Strong organizational and planning skills
- Excellent time management skills and ability to multi-task and prioritize work
- More than two years in a service-focused role
- High School Diploma or equivalent required
- Competitive compensation and benefits package
- Health, vision, life, and dental insurance
- Employee Assistance Program
- Flexible Spending Account / Health Savings Account
- Retirement Plan 401(k) with employer contribution
- Excellent paid time off package (24 days)
- A fun and collaborative work environment with excellent coffee
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