Mortgage Loan Officer Assistant

Job Description

Job Description

CMS Mortgage is looking for a Loan Officer Assistant to serve as a true right-hand partner to our Loan Officer. This is not an entry-level support role. We are seeking someone with strong mortgage experience who is client-facing, detail-oriented, and confident in managing files and communication from application through pre-approval and beyond.

Required Experience (Read Before Applying):

• This role requires a minimum of 2 years of recent mortgage industry experience. Applicants without direct experience as a Loan Officer, Loan Officer Assistant, Processor, or Underwriter will not be considered.
• You will be introduced to every client from day one as a core member of the loan team. You will support the pre-approval pipeline, manage client and agent communication, follow up with active and inactive leads, and ensure files are clean, structured, and moving forward.
• When the Loan Officer is unavailable, you are the knowledgeable and reliable point of contact that clients and agents trust.
• If you thrive in a fast-paced environment and take pride in keeping files organized and communication consistent, this role is a strong fit.

Compensation & Perks:

• Competitive base compensation commensurate with experience.
• Per-loan bonus structure with additional performance bonuses at volume milestones.
• Paid access to tools and training resources.
• Flexible hybrid work structure.
• Direct mentorship and exposure to a high-performing mortgage operation.

• Review and reconcile all incoming applications, including credit, income, and documentation prior to the Loan Officer review
• Run AUS (DU/LP), identify appropriate loan structure, and flag potential issues early
• Manage the pre-approval pipeline from application through pre-approval letter issuance
• Generate and update pre-approval letters quickly and accurately
• Provide client and realtor communication via phone, text, and email throughout the process
• Coordinate file setup in ARIVE upon receipt of a purchase agreement, ensuring accuracy of contacts and contract details
• Provide ongoing borrower updates and milestone communication
• Follow up with pre-approved clients, incomplete applications, and refinance opportunities
• Track active files and ensure progress at each stage of the pipeline
• Participate in weekly pipeline meetings and maintain accountability across all active files

• Minimum 2+ years of mortgage industry experience required (non-negotiable)
• Experience as a Loan Officer Assistant, Mortgage Processor, Underwriter, or Loan Officer strongly preferred
• Strong understanding of income calculation, including self-employed borrowers
• Hands-on experience with credit review and AUS systems (DU/LP)
• Ability to structure files and support pre-approvals independently
• Strong understanding of loan programs, including Conventional, FHA, VA, and Non-QM
• Prior experience in the broker channel is a plus
• Familiarity with working across multiple lenders and pricing scenarios is preferred

The Mindset We Cannot Train

• Detail-oriented, with strong follow-through and accuracy
• Proactive communicator who keeps clients and the Loan Officer informed
• Calm under pressure and able to manage multiple priorities
• Organized and able to manage a high-volume pipeline
• Professional, warm, and confident in client-facing communication

Please Note:

This is not an entry-level role. We are specifically seeking candidates with prior mortgage experience who can step into the role and contribute immediately.

CMS Mortgage Solutions (NMLS #212405) is a multi-state licensed mortgage brokerage with 115+ loan officers across 27 states. We operate on a philosophy we call "Confidently Boring" — compound growth over quick wins, systems over shortcuts, realistic promises over hype.

We have built one of the most advanced AI-powered Marketing Operating Systems in the mortgage industry: 26 specialized AI skills, 10 AI agents, automated content pipelines, compliance enforcement, documented workflows, competitive intelligence, brand voice guides, and a full technical infrastructure.