Patient Service Specialist - Colonial Heights

Front Desk Patient Services Representative

Location: Colonial Heights, VA

Schedule:

• 2 days: 9:30 AM – 6:30 PM
• 3 days: 7:30 AM – 4:30 PM
• (Schedule created months in advance but may vary based on clinicians’ schedules; flexibility required.)

Job Description

We are seeking a Front Desk Patient Services Representative to join a dynamic healthcare team. This role is essential in creating a welcoming and efficient experience for our patients. Responsibilities include:

• Greeting patients at the front desk, checking them in and out, and managing patient registration.
• Scheduling follow-up appointments and ensuring accurate documentation in multiple EMR systems.
• Answering incoming phone calls and assisting patients with inquiries.
• Calling insurance companies for authorizations and verifying coverage via payer websites.
• Sending thank-you notes to referring doctors and assisting with community marketing efforts.
• Balancing multiple tasks simultaneously: supporting doctors, assisting patients in person, and managing phone calls.
• Time allocation: approximately 33% phones, 33% computer work, 33% patient interaction.

Additional Skills & Qualifications

• Patient Customer Service : Exceptional interpersonal skills are the top priority.
• Insurance Knowledge : Experience with insurance verification or related processes.
• Strong computer skills and professional phone etiquette.
• Detail-oriented, flexible, and comfortable in a fast-paced environment.
• Positive personality for patient interaction and outreach activities.

Employee Value Proposition

• Opportunity for permanent placement.
• Collaborative work environment with 4 physical therapists and 1 other front desk representative.

Why Join Us?

This is a great opportunity to work in a patient-focused environment where your organizational skills and customer service expertise make a real impact. If you thrive in a fast-paced setting and enjoy helping people, we’d love to meet you!

Job Type & Location

This is a Contract to Hire position based out of Colonial Heights, VA.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Colonial Heights,VA.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.