Agile Sr. Program Manager
Liberty Mutual Insurance
Portsmouth, VA
Description This position offers a hybrid work model out of one of the listed locations: Boston, MA; Portsmouth, NH; Indianapolis, IN Do you thrive on tackling challenging, cross-team projects and driving tangible outcomes in fast-paced environments? We’re looking for a dynamic Sr Agile Program Manager to lead transformative initiatives within our US Retail Markets (USRM) Finance organization , focusing on the Billing, Payments, and Fraud portfolios. In this high-impact role, you’ll drive major modernization projects and spearhead the rollout of cutting-edge functionality, including AI-powered solutions that set us apart in the market. You’ll orchestrate delivery across multiple products and cross-functional teams, partnering closely with Engineering Managers, Solution Architects, Product Owners, and external vendors. If you’re passionate about leading complex, multi-team programs and thrive in a fast-paced, collaborative environment, we want you on our team! A strong foundation in Agile/Scrum is essential, as well as a commitment to hands-on delivery and continuous learning. Join us and help shape the future of finance technology—where your leadership will make a real difference. Responsibilities Delivery Leadership & Execution
- Champion the end-to-end delivery lifecycle: drive predictable, high-quality increments that meet scope, business, and regulatory standards.
- Lead daily execution and sprint planning, ensuring cross-functional teams consistently deliver impactful outcomes on schedule.
- Plan and facilitate all key cadence-based Agile ceremonies (refinement, planning, reviews, retrospectives) with a strong focus on value delivery, outcome orientation, and time-box discipline.
- Partner closely with Product Owners to shape a prioritized, customer-focused backlog and define release scope; ensure work is sliced for optimal flow and maximum business value.
- Oversee and coordinate release planning, production readiness, and change management across multiple teams, vendor platforms, and integration partners.
- Drive the adoption of advanced capabilities, including AI and machine learning, in support of business goals across billing, payments, and fraud portfolios.
- Orchestrate delivery and manage dependencies across the Finance technology portfolio, maintaining transparency through robust dependency boards and integrated roadmaps.
- Facilitate cross-team synchronization, joint planning sessions, and collaborative forums with adjacent teams and stakeholders.
- Proactively identify, escalate, and resolve impediments, risks, and conflicts to maintain program momentum and ensure delivery focus.
- Apply pragmatic Lean-Agile methods (Scrum, Kanban, XP, etc.) tailored to team and initiative context, driving measurable improvements in flow, collaboration, and quality.
- Champion best-in-class engineering quality practices (CI/CD, test automation, code reviews, pairing) in partnership with engineering leads and solution architects.
- Leverage key flow and quality metrics (throughput, cycle/lead time, WIP, flow efficiency, release predictability, defect rates) to inform data-driven decision making and drive continuous improvement.
- Contribute to the Agile Community of Practice, sharing innovative approaches, effective delivery patterns, and lessons learned to elevate organization-wide agility and foster a culture of continuous learning.
- Deliver clear, concise, and timely updates on delivery status, risks, mitigation strategies, and key decisions to senior stakeholders across Finance and USRM integration partners.
- Proactively facilitate strategic decision-making by ensuring the right information reaches the right stakeholders at the right time and context.
- Foster strong relationships with business and technology leaders, acting as a trusted advisor and advocate for Agile delivery excellence.
- Proven expertise in delivery execution and program planning, with a demonstrated ability to lead day-to-day operations for large-scale initiatives, ensuring consistent delivery of high-quality, compliant solutions within defined scope.
- Bachelor’s degree in a relevant discipline (e.g., Business, Computer Science, Humanities) and a minimum of 6 years of related professional experience.
- Advanced Scrum certification (CSM, CSP, PSM II/III, or equivalent) highly desirable.
- Hands-on experience with Scaled Agile Framework (SAFe) is preferred.
- Knowledge or training equivalent to advanced (second-level or higher) Lean-Agile certifications from recognized organizations is a plus, though not required.
- Experience contributing to multiple Agile teams across diverse environments and contexts.
- Deep understanding of business processes, operational strategies, and organizational objectives, with the ability to connect technology solutions to business value.
- Strong commitment to continuous learning in Lean-Agile practices—evidenced by ongoing education such as training, conferences, participation in user groups, cohorts, or self-study.
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
Posted 2026-01-21
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