Sr Operations Team Lead - Sanctions Screening Center of Excellence

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This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Line of Business Description:

About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Responsibilities:

• Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports
• Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures
• Provide training to new hires and up skill training to existing associates
• Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager
• Monitor work flow and team progress, provide feedback to manager/team
• Monitor escalations received from Lines of business and response in timely manner
• Coordinate with other sites/regions to ensure daily SScOE goals are met
• Ensure existing training is updated appropriately to adjust for changes in environment over time
• Participates in projects as required
• Resolves day-to-day problems and executes deliverables within the business unit
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Manages team workload and provides oversight and direction to team
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Required Qualifications:

• Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience
• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach
• Proven leadership and coaching skills, with experience developing team members.
• Skilled in implementing operational improvements that support continuous business enhancements.
• Highly motivated to succeed in a fast-paced environment
• Ability to prioritize, use own initiative and be flexible
• Good oral and written communications skills.
• Ability to work under pressure, meet deadlines and navigate change
• Ability to work independently, as well as, within a team.
• Knowledge of Excel, Word, Outlook
• Overtime as required
• Schedule: 3rd Shift Nights (Monday night through Saturday morning)

Desired Qualifications:

• 1+ year leadership experience
• Experience in Global Banking & Markets business process
• Excels in working among diverse viewpoints to determine the best path forward
• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
• Is intellectually curious; constantly seeks to learn and advance his/her knowledge
• Team player attitude, enthusiasm and commitment
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Leadership Development
• Performance Management
• Process Management
• Process Performance Management
• Talent Development
• Account Management
• Client Management
• Customer Service Management
• Relationship Building
• Business Operations Management
• Policies, Procedures, and Guidelines
• Risk Management

Shift:

3rd shift (United States of America)

Hours Per Week:

40