Order Entry Coordinator

: JOB TITLE: Order Entry Coordinator FLSA STATUS: Non-Exempt SUPERVISOR'S TITLE: Customer Service Manager General Summary: The Order Entry Coordinator is a customer service role and will input customer orders received from the sales team. Duties/Responsibilities:

• Receives and prepares requests from sales team or customers for sales orders, price quotes, order adjustments and order cancellations.
• Builds rapport with customers and ensures they receive excellent customer service.
• Uses computer system to retrieve necessary customer information, inventory information and purchase order status.
• Provides pricing, shipping dates, anticipated delays, and other order information to customers.
• Drafts purchase orders and invoices.
• Works closely with the supply chain department to ensure customer orders can be met and in the specified time frame.
• Maintains files of active orders and updates with changes to orders.
• Accurately maintains customer accounts to ensure billing information is correct.
• Communicates effectively with sales, supply chain and accounting departments.
• Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to maintain good customer relations, including handling customer complaints in a professional and calm manner.
• Proficient computer skills, including word processing, spreadsheet software, and database applications.

Education and Experience: High School Diploma or equivalent required. 3-5 years in customer service setting preferred. Physical Requirements: Ability to lift 10-15 lbs. Ability to sit or stand for prolonged periods of time. Working Conditions: Standard office setting. Some weekend and evening hours may be required. Other Information: This is not meant to be all-inclusive or restrictive and other duties may be assigned. It is a description of the job as presently defined and is subject at any time to revision. This is not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Individuals may be required to perform duties outside of their normal responsibilities, as needed. We offer a competitive full suite benefit package including health, dental, vision, and life insurance, 401k. Pay range represents the expected pay range. Factors that may be used to determine actual salary include education (or applicable experience), training, job location, competencies relevant to the role, and internal equity . All applicants must be authorized to work in the US, without employer-sponsorship. ProEgg Inc. does not sponsor individuals for employment-based visas and does not participate in any OPT training program. Equal Opportunity Employer ProEgg Inc. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline, and termination.