Guest Services Representative
- PASSIONATE – Passionate with the spirit to serve.
- EXCELLENCE – Committed to excellence that inspires results.
- ADAPTABLE – Adjust, adapt, and overcome.
- COMMUNITY – Creators of a collaborative community invested in growth.
- HUMBLE – Humble, trustworthy, and transparent.
- Provide outstanding service while checking guests in and out.
- Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
- Process payments for guests and make necessary changes/updates to their accounts.
- Enter and update reservation information in the system.
- Collaborate with other departments to communicate information about room availability and status.
- Maintain the front desk ensuring the area is clean, welcoming, and organized.
- Preferred 1 year of customer service experience.
- Exceptional verbal and written communication skills.
- Ability to cultivate a productive team that embodies PEACH.
- Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
- Must be able to stand for prolonged periods of time.
- Must be able to lift up to 50 pounds.
- Must be able to navigate various departments of the organization’s physical premises.
- Competitive Wages: We believe in recognizing and rewarding our team members for their hard work.
- Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
- Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
- Nationwide hotel employee rates at select properties.
- Medical, Dental, and Vision coverage.
- Paid vacation time.
- 401k Retirement Plan.
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