IT Operations Lead

Public Trust: None

Requisition Type: Pipeline

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

IT Operations Lead

Transform technology into opportunity as a IT Operations Lead with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an IT Operations Lead you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Operations Lead joining our team to be responsible for overseeing the enterprise operations model for a U.S. Government organization with a broad geographical footprint and complex customer support challenges for a highly mobile workforce. The successful candidate will bring significant experience managing the Command Center Operations ensuring resolution of all events, incidents, problems and changes, achieving all Service Level Agreement metrics, for both classified and SBU environments for DoD and other Federal Agencies.

Must be U.S. citizen and possess an active Top Secret clearance.

HOW A COMPUTER OPERATIONS MANAGER WILL MAKE AN IMPACT
● Manages computer operations activities. Supervises subordinate Supervisors.
● Serve as the GDIT primary representative responsible for managing Command Center Operations – 24/7/365
● Build and manage a cohesive team of leads; system/ network admins; operations center technicians; analysts, and other specialists in multiple CONUS locations
● Ensure SLA compliance across the organization
● Collect, analyze, and report on key performance indicators
● Oversee all resolution of all user problem tickets
● Support access, event, problem, and incident management; change control; and request fulfillment
● Ensure security compliance for all production systems through patching and configuration control
● Supervise employees including hiring, training, assignments, assessments, counseling, and discipline/ termination.
● Manage and integrate the services of subcontractors and vendors
● Support program reviews and briefings; identify and report on issues or related problems and potential risks.

WHAT YOU’LL NEED TO SUCCEED:
● 10+ years’ experience in enterprise IT operations
● 5+ years of demonstrated experience in the management and operation of large-scale, enterprise IT and telecommunication services
● ITIL v3 certification
● Demonstrated experience managing multiple sites and service operations comprising network operations, system/ server operations, disaster recovery, enterprise service desk, VDI, and security infrastructure
● Demonstrated experience in DoD infrastructure and network operations
● Working knowledge of the ITIL framework and best practices
● Working knowledge of managing classified enterprise IT and telecommunication asset inventories and operations
● Working knowledge of managing and maintaining the hardware and software replacement life cycle and the management of consumables and sparing inventories.
● Location: On Customer Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

ITIL v3 Foundation | PeopleCert - PeopleCert

Travel Required

10-25%

Citizenship

U.S. Citizenship Required