Food Service Supervisor - Univ. of Virginia-Observatory

The Food Service Supervisor is responsible for overseeing the daily operations of a designated service area within the dining hall. The supervisor ensures the consistent delivery of high-quality food, exceptional customer service, and adherence to all health, safety, and sanitation standards. This role involves leading, training, and motivating a team of frontline staff, managing inventory, and maintaining a positive and efficient work environment.

Job Responsibilities

• Team Leadership and Management:

  • Supervise and support a team of food service staff, including cooks, cashiers, and utility workers.

  • Conduct on-the-job training and coaching for new and existing employees on proper procedures and standards.

  • Assign tasks, monitor performance, and provide constructive feedback.

  • Foster a positive and collaborative team culture.

• Operational Oversight:

  • Ensure all food preparation, handling, and serving practices comply with Aramark, UVA Dine, and local health and safety regulations.

  • Maintain a high level of cleanliness and organization in all work areas.

  • Manage inventory, including ordering supplies, receiving deliveries, and minimizing waste.

  • Oversee cash handling procedures and ensure accurate cash reconciliation.

  • Troubleshoot and resolve operational issues as they arise.

• Customer Service:

  • Act as a point of contact for customer feedback and inquiries.

  • Proactively address customer concerns to ensure a positive dining experience.

  • Uphold and promote a culture of excellent customer service among the team.

• Administrative Duties:

  • Assist with scheduling, timecard management, and payroll verification.

  • Complete daily reports and documentation as required.

  • Communicate effectively with management regarding operational status, staff needs, and any significant issues.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Minimum of 2-3 years of experience in food service or a related field.

• Previous supervisory or leadership experience is highly preferred.

• ServSafe certification is required upon hire.

• Strong knowledge of food safety, sanitation, and hygiene principles.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.

Education