Volkswagen Service Advisor

Job Description

Job Description

Stohlman Automotive, Inc. is looking for a talented, detail-oriented, and dedicated Service Advisor to join our team. Stohlman continually strives to provide outstanding customer experience as well as a healthy workplace environment.

We want our employees to be successful. If you are a hard-working, self-motivated individual with the ability to get along with others, we are looking for you.

Stohlman Automotive has been family-owned and operated for over 75 years. We are one of the leading Volkswagen retailers in the district in terms of customer satisfaction and service volume.

Please apply if you are looking to join a great team that will value your time, skillset and help you grow!

We offer a mentoring orientation period and even provide tools as you increase your skills and knowledge. We will also provide Volkswagen factory-certified training for you, all for you at our own expense.

Benefits/Culture - At Stohlman, we offer:

• Competitive Compensation
• 401K Plan with employer match
• Affordable health, dental, vision, and disability insurance plans
• Paid holidays, vacation, and sick leave (Service & Parts dept. closed 6 major holidays)
• Employee discounts on vehicle sales, parts, and service
• A drug-free environment

Service Advisor Responsibilities

• Greet customers and assess vehicle concerns and service needs.
• Write repair orders and prepare accurate estimates for parts and labor.
• Verify warranty coverage and process approvals.
• Communicate repair timelines, costs, and recommendations clearly.
• Maintain customer relationships and service records.
• Verify warranty coverage and process approvals.
• Communicate repair timelines, costs, and recommendations clearly.
• Enter repair orders into DealerTrack DMS
• Coordinate towing and transportation when needed

Service Advisor Qualifications

• Organized and friendly personality
• Flexible work schedule
• Demonstrated ability to manage others.
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• DealerTrack experience preferred but not required
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision.
• Clean driving record and valid driver’s license

Our company is a family-owned and operated business, so we know what it takes to grow a company from the ground up. Please submit your resume for immediate consideration. We look forward to hearing from you.

Equal Employment Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.