Desktop Support

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of Defense (DoD) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).

How a Desktop Support Administrator Will Make an Impact

You will provide systems administrative support in areas such as:

• Active Directory

• System Center Configuration Manager (SCCM)

• Exchange

• Information Security

• File Shares

• PKI

• Virus protection

What You’ll Need to Succeed

Education:

• High School Diploma/GED with 3 years of related experience, or

• Associate degree with 4 years of experience, or

• Bachelor's degree with 2 years of experience.

Basic Skills/Experience:

• 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.

• 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.

• Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required

• Knowledge of Networking fundamentals.

• Exposure to DoD Configuration Management, Information Assurance, and Systems Lifecycle Management processes.

• Creating and updating lifecycle documentation as required.

Clearance Level:

• TS/SCI required

Required Certification(s):

• Security+ CE Certification required; DoD compliance 8570.01M applies.

Location:

• On Customer Site.

US Citizenship:

• Required.

Desired Skills:

• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.

• Self-starter, motivated, shows initiative, and learns fast.

• Ability to work on multiple projects simultaneously.

• Ability to create and maintain sustainment documentation.

GDIT IS YOUR PLACE:

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

10-25%

Citizenship

U.S. Citizenship Required