Technical Network Manager

Public Trust: SSBI (T5)

Requisition Type: Pipeline

Job Description

TECHNICAL NETWORK MANAGER

As a Technical Network Manager you will be part of a program that provides ongoing support for Custom and Border Protection’s (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise.

This role is contingent upon contract award expected in early 2026.

KEY RESPONSIBILITIES/TASKS:

• Provide oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations.

• Provide support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders.

• Provide in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts.

• Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure.

• Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs.

• Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.

• Provide support to end users, operations personnel, and Government program managers.

• Monitor and respond to hardware, software, and network problems.

• Provide the routine testing and analysis of all elements of the network facilities.

• Utilize software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. Troubleshoots network systems when necessary and makes improvements to the network.

• Provide and support tools enhancements.

• Perform software and security patching.

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. You must have:

• Relevant certifications such as ITIL v3 or v4, CCNA, CCNP, CCIE

• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.

• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.

• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).

• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.

• Showcase leadership abilities by managing projects and teams.

• Be proficient in project management and have knowledge of security and compliance issues.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

6 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%