Information Systems Technician

Job Description

Job Description

Description:

The Information Systems Technician is responsible for the installation, maintenance, and support of computer systems, networks, and related hardware/software within the organization. This role ensures the integrity, security, and optimal performance of IT infrastructure to support business operations. The technician provides technical assistance to end-users, troubleshoots system issues, and implements solutions in alignment with organizational standards and compliance requirements.

System Installation & Configuration

• Install, configure, and maintain operating systems, applications, and hardware components.
• Set up workstations, and peripheral devices (printers, scanners, etc.).
• Network client hardware, software deployment, support and maintenance.
• Cellular/mobile device deployment, support and maintenance.
• Set up and support construction field office IT infrastructure.
• Assist with Microsoft Intune endpoint enrollment, configuration profiles and app deployments.
• Support Entra ID and Active Directory user account licensing, group management, and basic configuration profiles.

Technical Support

• Provide support for hardware, software, and network issues.
• Respond to helpdesk tickets promptly and document resolutions.
• Collaborate with internal departments to integrate new technologies.
• Support and maintain LAN, wireless networks, and VPN access.
• Provide training and one-on-one coaching on technology and software platforms.
• Support IT procurement activities including vendor coordination, hardware and software purchasing, and order management.

System Maintenance & Security

• Manage IT inventory and provide recommendations for upgrades and replacements.
• Perform regular system updates, patches, and backups.
• Implement cybersecurity measures, including antivirus and access controls.
• Ensure hardware and software configurations comply with organizational IT standards.
• Support backup and disaster recovery procedures and testing.
• Monitor health of IT infrastructure and assist with routine maintenance.

Troubleshooting & Diagnostics

• Diagnose and resolve system errors, connectivity issues, and performance bottlenecks.
• Provide recommendations to increase system efficiency and minimize downtime
• Escalate complex issues to senior IT staff or vendors as needed.

Documentation & Reporting

• Maintain accurate records of system configurations, licenses, and inventory.
• Prepare reports on system performance, incidents, and maintenance activities.
• Create training and user guides for non-technical staff.

*Other duties may be assigned.

Education and/or Experience

• Associate degree in Information Technology, Computer Science, or related field (Bachelor’s preferred).
• 2-3 years of experience in a technical support related field or a combination of education and practical experience.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus.
• Strong knowledge of Windows & iOS operating systems, networking fundamentals, and hardware troubleshooting.
• Basic familiarity with Active Directory and/or Entra ID management of user accounts, group, and configuration policies.
• Exposure to Microsoft Intune or a similar MDM platform is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively.

Physical Demands

• Ability to lift and move computer equipment (up to 50 lbs).
• Ability to safely ascend/descend and work from ladders to access hardware.
• Occasional after-hours or weekend work for system upgrades or emergency support.
• Occasional travel to remote offices and project field offices.

As an equal opportunity employer, it is the policy of The Shockey Companies that employment practices shall not be influenced by an employee’s or applicant’s race, color, religion, sex (including pregnancy, childbirth or related medical conditions including lactation; gender identity, and sexual orientation), age (40 or older), disability, national origin, veteran status or genetic information (including family medical history).