Front Desk Coordinator - Periodontics

Job Description

Job Description

Front Desk Coordinator – Periodontics

Location: Virginia Beach, VA
Employment Type: Full-Time

At Madan Periodontics , we are a specialized periodontal and implant dentistry practice dedicated to providing exceptional patient care in a warm and welcoming environment. We pride ourselves on clinical excellence, compassionate service, and a seamless patient experience from the first phone call to the completion of treatment.

We are seeking a Front Desk Coordinator to join our team. This position is ideal for someone who is highly organized, personable, and thrives in a fast-paced clinical setting. You will be the first and last impression for our patients and play a critical role in ensuring the practice runs smoothly every day.

• Patient Experience & Reception

  • Greet and welcome all patients with warmth and professionalism.

  • Answer incoming phone calls, respond to inquiries, and route calls appropriately.

  • Check patients in and out, verify insurance, and update patient information.

  • Collect co-pays, outstanding balances, and provide clear explanations of financial policies.

• Scheduling & Coordination

  • Schedule and confirm patient appointments, consultations, and surgical procedures.

  • Coordinate referrals to and from general dentists, oral surgeons, and other specialists.

  • Ensure the schedule remains optimized for both doctor and patient flow.

• Administrative & Office Support

  • Maintain organized and accurate patient records and documentation.

  • Manage incoming/outgoing mail, faxes, and digital communications.

  • Prepare and send pre-treatment estimates, treatment plans, and follow-up correspondence.

  • Assist with inventory and ordering of front office supplies.

• Insurance & Billing

  • Verify insurance benefits and enter information accurately into the practice management system.

  • Assist with pre-authorizations and documentation for periodontal procedures.

  • Collect and process payments, ensuring accuracy and confidentiality.

• Team Collaboration

  • Work closely with clinical staff and the doctor to ensure a smooth daily workflow.

  • Communicate patient needs and updates to the clinical team as appropriate.

  • Contribute to a positive, professional, and supportive office culture.

• Prior experience in a dental, specialty, or medical front office role (periodontics or specialty dental preferred but not required).

• Strong understanding of dental/medical insurance verification and patient billing.

• Excellent communication and customer service skills.

• Professional, calm, and empathetic demeanor with patients who may be anxious about treatment.

• Highly organized with the ability to multitask in a fast-paced environment.

• Proficiency in dental practice management software (e.g., Dentrix Ascend) and Microsoft Office Suite.

• Competitive pay based on experience.

• Health benefits and retirement plan options.

• Paid time off and holidays.

• Training and support to help you succeed and grow within the practice.

• A supportive, team-oriented work environment where patient care always comes first.