Collections Representative

As a Collections Representative, you will play a crucial role in safeguarding assets by managing delinquent loan accounts, collecting overdue payments, and recovering collateral. You will ensure compliance with all relevant rules and regulations, including BSA/AML and Loan and Fair Lending Policies.

Responsibilities

• Monitor and manage the Overdraft Privilege Program (ODP) reports daily.
• Resolve internal and external ODP related queries efficiently.
• Collaborate with members and Collections Agency to set up Fresh Starts and maintain accounts.
• Process charge-offs and escalate major concerns to the Collections Manager.
• Communicate with delinquent accounts via phone and mail to bring them current.
• Counsel members using guidelines, policies, and the Fair Debt Collections Practices Act.
• Analyze the financial situation of borrowers to explore possible hardship modifications.
• Collect on returned checks, delinquent property taxes, and negative shares.
• Submit delinquency loan activity to the supervisor.
• Work through the daily overdraft list and collaborate with customers on payments and solutions.
• Provide information on banking products and assist branches in resolving account issues.

• Minimum of 1 year of banking collections experience, ideally in consumer lending collections.
• Proficiency in working on a computer throughout the day.

• Previous banking experience and familiarity with banking products.
• Capability to engage in direct conversations with clients over the phone.
• Competence in using computer systems to access customer accounts.
• Experience in a bank or credit union is necessary.

Enjoy generous benefits such as a 401k match, pension plans, and comprehensive medication, pharmacy, vision, and dental coverage. Benefit from affordable health care options and a hybrid work schedule after six months, alternating between office and remote work. Upon conversion to full-time employment, you will receive 8 hours of PTO.

Work Environment

The position offers a shift from 8:00 AM to 5:00 PM. It is a contract-to-hire role, with an initial duration of 120 days. Training occurs in Washington, DC, with the first two weeks dedicated to onboarding and additional training as needed. Employees will undergo a one-day orientation and a seven-day new hire training program. The location does not provide parking, but reimbursement of up to $15 per day is available for Reston staff commuting for training.

Job Type & Location

This is a Contract to Hire position based out of Reston, VA.

The pay range for this position is $21.50 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Reston,VA.

This position is anticipated to close on Apr 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.