Regional Service Manager

Job Description

Job Description

Job Summary

We are seeking a dynamic and results-driven Regional Service Manager to oversee service operations across multiple locations within a designated region. This role is responsible for managing field teams, ensuring timely and high-quality filter change services, optimizing operational efficiency, and driving customer satisfaction. The ideal candidate will bring strong leadership, logistical expertise, and a hands-on approach to managing service delivery in a fast-paced environment.

Key Responsibilities

• Flexibility in work hours – day shift, night shift and possible weekends.
• Lead, coach, and manage a team of service technicians across the region
• Oversee daily operations including scheduling, dispatching, and service execution
• Ensure compliance with safety standards, company policies, and service protocols
• Monitor KPIs such as service completion rates, customer satisfaction, and technician productivity
• Conduct regular site visits and audits to ensure service quality and consistency
• Collaborate with sales and customer support teams to address client needs and resolve issues
• Manage inventory and equipment allocation for service vehicles and regional hubs
• Recruit, train, and onboard new technicians as needed
• Prepare and present regional performance reports to senior leadership
• Identify opportunities for process improvement and cost reduction

Qualifications

• 3+ years of experience in field service management, preferably in HVAC, filtration, or facility services
• Proven leadership and team management skills
• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficiency in service management software and scheduling tools
• Valid driver’s license and willingness to travel within the region

Physical Requirements

• Ability to lift up to 50 lbs and work in confined or elevated spaces
• Comfortable working in varying environmental conditions (heat, cold, dust)
• Standing, walking, bending, and climbing ladders for extended periods

Preferred Skills

• Technical knowledge of air and water filtration systems
• Experience managing remote teams across multiple locations
• Familiarity with OSHA and other safety regulations
• Ability to thrive in a customer-focused, performance-driven culture
• Computer/ Technology abilities for report and system updates.

What We Offer

• Competitive salary and performance bonuses
• Company vehicle and travel reimbursement
• Health and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for career advancement

Company Description

Air Quality Systems, Inc. (AQS) was established in 1995 as a primarily commercial HVAC / Mechanical service and install company. Today, those operations have expanded to include Residential, light Industrial, and a Filter Service division. AQS is dedicated to providing the best quality work to our community, from our community, for a price that's fair to all.

Established HVAC & Filter Sales company in the Shenandoah Valley. Operating 25+ years. Family owned and operated.

Company Description

Air Quality Systems, Inc. (AQS) was established in 1995 as a primarily commercial HVAC / Mechanical service and install company. Today, those operations have expanded to include Residential, light Industrial, and a Filter Service division. AQS is dedicated to providing the best quality work to our community, from our community, for a price that's fair to all.\r\n\r\nEstablished HVAC & Filter Sales company in the Shenandoah Valley. Operating 25+ years. Family owned and operated.