Human Services Program Manager

Job Summary

This position provides an opportunity to lead and manage staff responsible for administering public assistance programs that support individuals and families in the community. The role oversees multiple support programs and focuses on ensuring high-quality service delivery, regulatory compliance, and effective program operations.

The Program Manager promotes staff development and growth, reinforces a strong customer service approach, and represents the organization at meetings, hearings, and public events. The position plays an active role in organizational, strategic, and operational planning, contributing to the continuous improvement of services.

Key responsibilities include project and program management; monitoring and evaluating staff and program performance; collecting and analyzing data to forecast outcomes; participating in policy development and revision; supporting budget planning and management; and establishing processes to ensure compliance with federal, state, and local policies and guidelines. The role also implements quality improvement initiatives to enhance service effectiveness and efficiency.

Key Responsibilities

• Provide leadership and managerial oversight of public assistance programs

• Promote staff development, engagement, and professional growth

• Foster a customer-focused service delivery environment

• Represent the organization at meetings, hearings, and public events

• Manage projects and programs to ensure effective operations

• Monitor and evaluate staff and program performance

• Collect, analyze, and interpret data to support planning and decision-making

• Participate in policy development, revisions, and implementation

• Support budget planning and fiscal management activities

• Ensure compliance with applicable federal, state, and local regulations

• Implement continuous quality improvement initiatives

Minimum Education, Training, and Experience

• High school diploma or GED

• Eight (8) years of related experience in public assistance administration and programs

Preferred Qualifications

• Bachelors degree or higher in human services, social work, or a related field

• Proficiency in Microsoft Excel

• Experience working with case management systems

• Supervisory experience within a human services program

• Experience administering public assistance programs such as healthcare, nutrition, or cash assistance programs

• Knowledge of eligibility determination and public assistance policies

• Strong customer service experience in a fast-paced environment

Special Requirements

• Ability to support emergency human services operations during community emergencies

• Successful completion of required background checks