Mailroom Associate

MalaceHR is seeking a dependable and customer-focused Mailroom Associate to support operations at a corporate client site in Reston, Virginia. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with professionals at all levels—including high-profile executives—and can manage multiple responsibilities with accuracy and efficiency.

You will be part of a collaborative team of five, handling a high volume of inbound and outbound packages (approximately 100 per hour), while ensuring exceptional service delivery across mailroom and office support functions.

Key Responsibilities

• Receive, sort, and distribute incoming mail and packages (USPS, FedEx, UPS) on the same day of receipt
• Process outgoing shipments and ensure proper labeling and postage
• Pick up outgoing mail from designated mail stops throughout the facility
• Resolve issues related to incorrect, delayed, or returned mail
• Maintain adequate inventory of mailroom and office supplies
• Stock copy rooms and maintain printers/copiers (paper, toner, minor troubleshooting)
• Support breakroom upkeep, including restocking coffee supplies and maintaining cleanliness
• Conduct routine facility walks and report maintenance issues via Corrigo work orders
• Respond to and manage mail-related service tickets within established timelines
• Track and report daily workflow and volume metrics; submit weekly reports to leadership
• Assist with employee office moves and setup requests as directed
• Follow established procedures and contribute to process improvements
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent required
• 1–2 years of related experience preferred (mailroom, office services, or similar)
• Strong customer service skills with a “white-glove” service mindset
• Professional demeanor with ability to interact with corporate executives
• Highly organized with strong attention to detail and time management skills
• Self-motivated and able to multitask in a fast-paced environment
• Basic knowledge of office equipment (copiers, printers)
• Experience with Corrigo or similar systems is a plus (not required)
• Valid driver’s license, clean driving record, and reliable transportation

Physical Requirements

• Ability to stand and walk for extended periods throughout the day
• Frequent use of hands and coordination for sorting and processing tasks
• Lift and carry:
  • Up to 10 lbs regularly
  • Up to 25 lbs frequently
  • Up to 50 lbs occasionally