Client Service Associate

Job Description

Job Description

Description:

The Client Service Associate provides primary support to the Wealth Management Group and must possess excellent organizational skills and interpersonal capabilities to effectively interact with employees, clients, and vendors. The position will provide support to Financial Advisors, be responsible for all administrative duties, and assist in all areas of client operations including opening new accounts and account maintenance. The Client Service Associate must be detail oriented and have the flexibility and ability to prioritize various projects and take initiative on tasks.

This role is for our Fredericksburg office and is on-site.

Position Responsibilities and Essential Functions

• Provides a consistently positive client experience through excellent service and execution in maintaining client accounts.
• Displays exemplary client service skills and mindset operating with a high degree of accuracy, attention to detail, organizational skills, and follow-through.
• Displays deep industry knowledge in assisting clients.
• Follows strict adherence to all CSP compliance policies, procedures, and standards.
• Maintains client files & profiles in the contact management system.
• Leads account opening, money movements, account transfers, wires & all account maintenance & documentation.
• Enters data & builds client profile in eMoney.
• Prepares daily & weekly transaction ledgers.
• Handles alerts and action items from platforms.
• Regularly prioritizes and manages time-sensitive tasks.
• Masters custodial, portfolio management, and customer relationship management software and platforms.
• Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets.
• Manages meeting logistics, materials & presentations.
• Assists with formulation of policies and procedures for opening accounts, maintenance of client files, monthly preparation of information for client billing and other operational functions performed on a regular basis.
• Performs various administrative functions for the office: answering and directing phone calls, managing incoming and outgoing mail & packages, ordering supplies, & maintaining office equipment.
• Assists Financial Advisors, Branch Office Manager, or Regional Manager with client or office events & initiatives.
• Maintains regular and reliable attendance.

Professional Experience

• Three plus years prior experience preferred.
• Experience in financial services industry with operations or sales assistant experience preferred.
• Bachelors’ degree required.
• Knowledge of Fidelity platform preferred.
• Current SIE & 7 license or the ability to obtain these licenses preferred, but not required.

Personal Attributes

• Ability to work effectively on multiple projects.
• Collaborative team player with positive attitude.
• Unquestionable integrity and good judgment.
• Ability to learn new processes quickly, take initiative, and multi-task with little supervision.
• Excellent verbal and written skills.
• Ability to organize and prioritize work with attention to detail.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, medical condition including pregnancy and childbirth, disability, veteran status, or marital or parental status. Cary Street Partners participates in e-Verify and will submit your I-9 documentation to the federal government to confirm your legal eligibility to work in the United States.