Customer Service Manager

Job Description

Job Description

Job description:

A small and growing professional E-commerce sales company located in both Virginia and New York is seeking to fill a Purchasing Assistant/Customer Service Manager role , working alongside a Purchasing Manager and assisting our sales team with direct vendor relations. Salary will be commensurate with experience, skill set, and qualifications. Must be experienced, organized, reliable, punctual, and self-motivated. A minimum of 3 years of experience serving in similar position(s) is desired.

Please submit all applications and any questions via ZipRecruiter only. Phone call inquiries will not be accepted until after an initial in-person interview has been completed. No recruiters will be considered.

Responsibilities include:

• Scheduling and coordinating meetings and appointments
• Overseeing the customer service team of 3 - 6 employees and their daily work output, and that they are staying on task.
• Assisting and managing vendor relations, including billing, purchase orders, and returns / vendor credits
• Communicating and following up with clients
• Answering and responding to all calls and correspondence
• Administrative duties, as needed - working directly with upper management

Required skills include:

• Computer literacy, including knowledge of word processing, spreadsheets, the internet, and e-mail
• Effective communicator via e-mail and telephone
• Strong organizational skills, attention to detail, and ability to multitask
• Quick learner, self-confident, motivated, and able to work with both new and existing clients
• General bookkeeping Knowledge is a PLUS

An optional employer-matching 401K retirement fund is available after a period of employment, along with a company profit-sharing plan.

Please include a cover letter outlining experience, qualifications, and salary requirements with your resume.

Job Type: Full-time

Benefits:

• Paid time off
• Retirement plan
• 401(k) matching

Experience:

• Administrative and/or Office Assistant: 3 years (Required)
• Managing calendars Google Calendar,
• Bookkeeping: any experience is a plus

Job Type: Full-time: Monday - Friday 9:00am - 5:30pm

Experience:

• Management: 3 years (Required)

Ability to Commute:

• Fredericksburg, VA 22401 (Required)

Work Location: Hybrid remote in Fredericksburg, VA 22401