Desktop Support Technician
Desktop Support Technician:
- Backfill opportunity only - NOT FULL TIME.
- Onsite 100% - Mon-Fri 8a-5p; no on-call.
- Must have experience working directly with end users onsite.
- Hands-on experience in Windows imaging for Windows 10 and Windows 11.
- To set up and manage user accounts and permissions to consent access to a network.
- Upholding and testing security, blocking unapproved access.
- Monitoring day-to-day computer performance.
- Update and maintain the computer inventory and equipment.
- Ensure desktop computers interconnect seamlessly with diverse system keeping in mind for compatibility factors.
- Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
- Endorse and apply upgrades to systems to ensure durability.
- Assess functional needs to regulate system purchase specifications.
- Resolve hardware and network connectivity issues.
- Validate & approve VPN access for all remote users.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Support in testing and deployment of new applications and systems.
- Train and guide staff hardware and software usage.
- Hands on experience in troubleshooting windows image creation and validation
- Hands on experience in testing the in-place upgrade using Windows Update and troubleshooting if any issues.
- Excellent communication and verbal skills.
- Experience in handling customer and severity cases.
- Maintains the confidentiality, integrity and accessibility of Windows Imaging.
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