Technical Writer & Trainer,
The Technical Writer & Trainer will be responsible for creating and maintaining technical documentation, including user manuals and operational runbooks, for an AI permit system. This role involves conducting end-user training, providing Tier-1 support, and ensuring documentation remains current throughout the project lifecycle.
Location: Richmond, Virginia, United States.,
Responsibilities:
- Develop user manuals, operational runbooks, and technical documentation for the AI permit system.
- Conduct end-user training, webinars, and knowledge transfer sessions.
- Provide Tier-1 support and ensure documentation is kept current throughout the project lifecycle.
Required Skills & Certifications:
- 5+ years of experience in technical writing and training delivery.
- Ability to communicate complex AI and cloud-based system concepts clearly to non-technical users.
- Experience with training tools, documentation platforms, and live support channels.
Preferred Skills & Certifications:
- Not specified.
Special Considerations:
- Not specified.
Scheduling:
- Not specified.
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