Studio Manager
- Achieve financial objectives - exceeding sales goals, maintaining an annual budget, scheduling expenditures, analyzing variances and optimizing profitability
- Hire, train, coach, and mentor an amazing team of sales and service minded individuals. This includes documented coaching and annual performance reviews
- Maintain staff levels and labor hours in accordance with internal staffing budget
- Ensure high levels of customers satisfaction as evidenced by customer reviews and surveys
- Maintain outstanding studio conditions and visual merchandising standards that are consistent with the company’s policies, standards, and applicable compliance
- Regularly report on KPI’s included but not limited to: buy ratios and trends, customer reviews, average order revenue, expense management, profits, etc.
- Propose innovative ideas to increase market share and customer engagement
- Problem solving issues that arise from staff or customers (complaints, grievances etc) and taking action for prevention
- Partner with other CADY teams to continuously improve customers’ experience at each touch point with the company
- Other duties and responsibilities as assigned
- Must be at least 18 years of age
- Must pass a satisfactory background check
- Valid driver’s license and reliable transportation
- Available to work weekend hours during busy season
- Powerful leadership skills and business orientation
- Flexible, with a team player mentality; Willingness to collaborate with colleagues on ideas and initiatives
- Professional demeanor at all times with both customers and team members
- Knowledge of business systems and ability to learn new platforms
- Able to read and write in English
- Able to communicate verbally and in writing with customers and team members
- Able to prioritize tasks
- Able to lead, supervise, and/or manage team members
- Able to use mathematical concepts (e.g., subtract)
- Previous management of sales/retail/hospitality operations in a fast-paced environment
- Demonstrated ability to think critically and focus on changing needs in a retail environment
- Proven effective communicator with ability to multitask, prioritize, and delegate while maintaining precision in detail
- Previous management a multi faceted team of 10 or more
- College preferred
- High School diploma or equivalent required
- Extended periods of viewing computer screens
- Able to walk/move inside or outside for more than 6 consecutive hours
- Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded areas)
- Able to lead, supervise, and/or manage team members
- Able to move up to 20 lbs
- Able to bend/stoop
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