Engagement Specialist

Client Engagement Specialist

Mercedes-Benz of Hampton is seeking a highly professional, customer-focused Client Engagement Specialist to join our Business Development Center. This role is responsible for managing digital sales opportunities, nurturing client relationships, and delivering a premium brand experience from the very first interaction. This is not a call center role. This position requires emotional intelligence, discipline, strong communication skills, and a commitment to representing the Mercedes-Benz standard of excellence.

Position Overview

The Client Engagement Specialist serves as the first point of contact for internet inquiries, inbound calls, and CRM-driven opportunities. The ideal candidate understands that every interaction reflects the Mercedes-Benz brand and is committed to delivering a refined, responsive, and professional client experience.

This individual will proactively manage digital leads, engage prior customers, execute targeted outreach campaigns, and support the sales team through appointment setting and pipeline development.

Key Responsibilities

• Respond promptly and professionally to internet leads, website inquiries, and inbound calls
• Manage daily CRM tasks, follow-ups, and opportunity tracking
• Execute outbound engagement to previous customers for retention and upgrade opportunities
• Coordinate and confirm appointments for the sales team
• Maintain accurate records within the CRM system
• Support targeted email campaigns and client communication initiatives
• Monitor response times and ensure consistent follow-through
• Identify new opportunities within the database to drive showroom traffic
• Uphold Mercedes-Benz standards in all written and verbal communication

Qualifications

• Prior automotive BDC or digital sales experience preferred
• Strong written and verbal communication skills
• High level of professionalism and emotional maturity
• Comfortable working with CRM systems and digital communication tools
• Detail-oriented and process-driven
• Ability to multitask in a fast-paced environment
• Positive attitude with a performance mindset

What We Offer

• Opportunity to represent a world-class luxury brand
• Competitive compensation with performance incentives
• Professional work environment
• Growth opportunities within Mills Automotive Group
• Supportive leadership and structured processes

Ideal Candidate Profile

The ideal candidate understands that luxury sales begin long before the customer steps into the showroom. They are proactive, organized, and take ownership of their pipeline. They do not wait for opportunities they create them.

If you are motivated, polished, and ready to represent Mercedes-Benz at the highest standard, we invite you to apply.