ServiceNow Architect - APAC

Alldus International Consulting Ltd
Virginia

Our client, a global professional services organization, is hiring a ServiceNow Architect to join the team on a contract basis. The successful candidate will take full ownership of the end-to-end technical delivery of ServiceNow solutions within the Insurance domain, leading solution design, directing implementation teams and ensuring best practice standards.

Responsibilities

  • Lead end-to-end ServiceNow implementations across the Insurance domain.

  • Define and own the solution architecture and technical strategy for CSM and FSO.

  • Convert insurance business processes, including claims, policy servicing and customer operations, into scalable ServiceNow solutions.

  • Serve as the primary technical authority across ServiceNow delivery programs.

  • Provide leadership, mentoring and direction to developers and implementation teams.

  • Maintain strong platform governance, optimize performance and uphold best practice standards.

  • Partner with business stakeholders, product owners and delivery teams to ensure successful outcomes.

  • Enable and support integrations with core insurance systems and third-party platforms.

Skillset

  • Extensive hands-on experience with ServiceNow, with particular strength in CSM.

  • Demonstrated success delivering FSO use cases within financial services or insurance environments.

  • Relevant ServiceNow certifications, such as CSA, CIS-CSM, FSO or CAD.

  • Previous experience leading ServiceNow projects or discrete workstreams.

  • Strong knowledge of ServiceNow architecture and underlying data models.

  • Proficiency in scripting, including JavaScript and the Glide API.

  • Ability to engage confidently with both business and technical stakeholders.

  • Practical experience within the Insurance sector is desirable.

56793

Posted 2026-02-19

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