IT Technician
Job Description
Job Description
Description:
- Handle calls from a wide array of individuals from students to VIPs.
- Answer, validate and triage incoming phone-in Incidents and Requests.
- Process, validate and triage Incidents and Request submitted through the ticketing system.
- Review and validate ticket information.
- Routing and escalating tickets to appropriate support teams.
- Identifying and performing First Contact Resolution tickets.
- Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software
- Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software
- Configuration, setup, maintenance and troubleshooting for Client‘s computer systems, hardware, and software.
- Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops, Desktop, and Mobile Devices
- Provide technical support to printers and other MFP devices.
- Images devices using PXE to support new and current equipment.
- Security+ CE Certification (IAT Level II)
- Active Secret Clearance
Recommended Jobs
Travel ICU RN - $2,174 per week
Bestica is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Reston, Virginia. Job Description & Requirements ~ Specialty: ICU - Intensive Care Unit ~ Discipline…
Sr. Site Reliability Engineer - AWS Geospatial Technology
Overview Join us to work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference. You'll deploy and operate A…
Senior Manager, Outbound Marketing Strategy & Operations - Performance Marketing (Hybrid)
Overview Senior Manager, Outbound Marketing Strategy & Operations - Performance Marketing (Hybrid) As the Senior Manager of Performance Marketing (YouTube & Emerging Channels), you will lead the …
Employee Development Initiatives Specialist
: Company Description Segula Technologies is a global engineering and consulting firm specializing in innovative solutions across industries such as aerospace, automotive, energy, rail, and life s…
Medical Assistant
Job Description Job Description Position: Medical Assistant Company: Medi-Weightloss of Mechanicsville, VA About Us: Join our thriving team at Medi-Weightloss of Mechanicsville where w…
Cloud Engineer
Cloud Engineer Active security clearance required Ops Tech Alliance (OTA) is seeking a Cloud Engineer to support PL ALTESS at Radford Army Ammunition Plant, VA, under Task Area 2 – Cloud Ma…
Information Management Officer (IMO) | Contingent | Secret Clearance
Job Description Job Description Description: This contract supports the United States Army Fires Center of Excellence at Fort Sill by delivering comprehensive Information Technology (IT) and Kno…
Legislative Analyst
Job Description Job Description MDW Associates is currently seeking a Legislative Analyst to work with our government client in Arlington, VA. The Legislative Analyst will support the Office o…
Cleared American Guard
Job Description Job Description Job Title: Cleared American Guard (CAG) Location: Virginia Beach, VA Schedule: Monday–Friday, 7:00 AM–3:30 PM (Some Saturdays may be required) Employment…
FOOD SERVICE WORKER (FULL TIME)
Job Description Job Description We are hiring immediately for a full time FOOD SERVICE WORKER position. Location : Dominion Energy - 120 Tredegar Street, Richmond, VA 23219 Note: online…