Subscription Management Specialist ID66278

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Subscription Management Specialist to own end-to-end subscription lifecycle operations — from offer configuration and billing to renewals and cancellations — within a large-scale SaaS environment. You will work across platforms like Zuora, Recurly, or Chargebee, partnering with Product, Finance, and Engineering teams to ensure billing accuracy and revenue recognition compliance.

WHAT YOU WILL DO

- Act as a subject-matter expert for subscription lifecycle management and recurring revenue operations;

- Support and optimize end-to-end subscription processes including offer and plan configuration, activation, billing, collections, entitlement management, renewals, upgrades, downgrades, and cancellations;

- Collaborate cross-functionally with Product, Engineering, Finance, Financial Systems, and Operations teams to improve scalability, compliance, and operational efficiency;

- Translate complex business workflows into clear functional requirements, process documentation, and operational procedures;

- Partner with technical teams to support integrations between subscription platforms, ERP systems, CRM systems, and internal tools;

- Validate subscription, billing, and revenue data to support troubleshooting, reconciliations, reporting, and operational audits;

- Analyze operational issues and recommend process improvements across the Quote-to-Cash ecosystem;

- Ensure subscription and billing events are aligned with revenue recognition requirements and downstream financial reporting processes;

- Contribute to process standardization, automation initiatives, and operational best practices;

- Support initiatives related to pricing models, product packaging, renewals, and customer lifecycle operations.

MUST HAVES

- 4+ years of experience working in Subscription Management, Order-to-Cash, Revenue Operations, or related functions within a technology, SaaS, or marketplace company;

- Deep functional knowledge of subscription lifecycle processes including offer and plan configuration, subscription activation, billing and collections, entitlement management, renewals, upgrades, downgrades, and cancellations;

- Hands-on experience with subscription and billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, Salesforce CPQ, or similar enterprise subscription management solutions;

- Strong understanding of subscription billing models including flat-rate, tiered, usage-based or metered, and hybrid pricing structures;

- Familiarity with revenue recognition principles such as ASC 606 and understanding of how subscription lifecycle events impact revenue schedules;

- Experience working in highly cross-functional environments alongside Product, Engineering, Finance, and Operations stakeholders;

- Strong analytical and problem-solving skills with the ability to map complex business processes into scalable operational solutions;

- Comfort working with data and validating subscription and billing records to support reconciliation, troubleshooting, and reporting activities;

- Strong written and verbal communication skills with the ability to influence both business and technical stakeholders;

- Upper-intermediate English level.

NICE TO HAVES

- Experience working in high-volume marketplace or e-commerce subscription environments;

- Familiarity with ERP systems such as Workday, NetSuite, or SAP and their integration with subscription platforms;

- Knowledge of payment processing ecosystems, including payment gateways, PCI compliance, and payment method management;

- Experience with subscription analytics, churn analysis, cohort analysis, or customer lifetime value modeling;

- Background in operational excellence or process improvement methodologies such as Lean or Six Sigma.

PERKS AND BENEFITS

- Professional growth : Mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation : USD-based pay with education, fitness, and team activity budgets.

- Exciting projects : Modern solutions with Fortune 500 and top product companies.

- Flextime : Flexible schedule with remote and office options.