EDB Postgres Technical Lead

Job Title: EDB Postgres Technical Lead

Location: Strong preference for candidates based in Chantilly, VA with the ability to work on-site. Remote/out-of-state applicants will also be considered.
Overview:
Strategic Business Systems is seeking a seasoned Enterprise Database Subject Matter Expert (SME) with deep expertise in EDB Postgres to join our Managed Services division . This role requires a hands-on leader who can both execute and mentor, guiding the team through best practices and upskilling efforts. Responsibilities include developing a comprehensive runbook, delivering training, and ensuring the team is fully equipped to support and optimize EDB Postgres environments. The ideal candidate brings a consultative approach with a proven track record as a trusted advisor to clients and stakeholders.

Responsibilities Include:

• Coordinates technical delivery with the partner and/or end customer
• Assists in managing shift schedules, arranges for coverage or fills in for gaps due to PTO, sick time, etc.…
• Coordinate/oversee technical delivery and technical escalations
• Monitor onboarding and technical training of new team members
• Participate in weekly/biweekly governance meetings for each customer as required
• Monitor CMMC, NIST, Payment Card Industry (PCI) or other compliance as necessary

• Monthly audits to confirm knowledgebase articles are created/updated as applicable
• Create detailed runbooks to support operations and knowledge transfer
• Ensure Run Book and all other documentation is kept up to date for each customer
• Ensure the shift checklists are accurately maintained
• Ensure the onboarding checklist(s) is accurately maintained
• Create a defined escalation process and provide examples
• Develop, streamline and maintain a standard set of reports for customer and SBS Mgmt.
• Record meeting notes for all technical calls with customers, provide action items to team and ensure appropriate follow up
• Provide oversight for daily, weekly, and monthly SLA reports to Management
• Provide oversight for monthly billing reports and present to Management
• Review Monthly Operational Reports with Management
• Automate reporting to the extent possible

• Lead monthly internal team continuing Education training sessions
• Provide mentoring to less experienced team members
• Build and maintain relationships with customers
• Maintain professional communications at all times
• Support team on presales engagements
• Other duties as assigned by SBS Management

Requirements:

• US Citizenship required

• Proven Leadership skills with 10+ years of Postgres database experience in the IT Enterprise
• Experience training Tier 1 and Tier 2 Support Team members
• The ideal candidate will have hands-on experience creating detailed runbooks to support operations and knowledge transfer
• Results-oriented self-starter with a positive outlook and a clear focus on team success
• Excellent verbal and written communication skills
• Ability to prioritize and balance multiple tasks and assignments
• Proficient using Microsoft Outlook, Excel, Word and PowerPoint
• Willingness to be on call at times
• Military service a plus

About SBS:

Strategic Business Systems, Inc. (SBS) is a National Information Technology Services company headquartered in the Washington D.C. Metro area. SBS provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies.

EEO Disclaimer
SBS is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Accommodations
If you need an accommodation seeking employment with SBS, please email [email protected] . Accommodations are made on a case-by-case basis.