Customer Success Manager

Job description

About Us:

Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services . As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA.

Responsibilities

• Lead and Manage: Oversee a team of six (6) Customer Success Specialists, including hiring, onboarding, training, 1:1s, and coaching.

• Accountability: Hold the team to high standards of customer engagement and service excellence.

• Collaborate Cross-Functionally: Partner with Sales, Clinical, and Data Analytic teams to streamline communication and prioritize high-quality customer support.

• Set Performance Goals: Monitor team and individual performance goals (i.e. KPIs), ensuring alignment with company-wide objectives.

• Workflow Management: Utilize HubSpot to manage customer data, create templates and workflows, and maintain accurate documentation.

• Automate and Optimize: Identify bottlenecks, explore automations, and implement process improvements to scale operations.

• Analyze Metrics: Own and track customer success metrics, analyzing and presenting progress to the General Manager (GM).

• Reporting: Develop and maintain reporting dashboards to provide visibility into customer success performance and business impact.

Job requirements

Qualifications

• Bachelor’s degree required.

• 1–3 years of leadership experience in Customer/Client Success, Account Management, or a related client-facing function (startup experience is a plus).

• Proven ability to lead and mentor in a high-growth setting.

• Curious and driven to understand customer lifecycle management and retention.

• Operational mindset that will leverage tech for analysis, reporting, and automation in workflows.

• Strong proficiency with CRM systems (HubSpot preferred).

• Strong communication, problem-solving, and organizational skills.

How We Operate – Non-Negotiable:

• “Insanely Great” for Families – Delivered Now:
  Relentlessly solve caregiver needs with excellence and speed.

• Speed is King – Ruthless Focus:
  Eliminate distractions and execute on critical objectives with urgency.

• Raise the Bar:
  Demand A-player performance and continuous improvement from yourself and your team.

• The Speed Algorithm:
  Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.

• Act Like Owners – Bold Bets, Fast Action:
  Take initiative, make bold decisions, and move fast to drive results for families.

The Bottom Line

This is a high-impact, operational leadership role at the heart of a mission-driven company. If you are energized by building and optimizing finance operations at speed—and want to make a difference for millions of families—join us at Entyre Care.

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