Collections Specialist

Description We are looking for a skilled Collections Specialist to join our team in Richmond, Virginia. In this long-term contract role, you will play a vital part in managing and improving the collections process while ensuring customer satisfaction. This position offers an opportunity to work in the dynamic Real Estate & Property industry, focusing on preventing defaults and maintaining positive relationships with clients. Responsibilities: - Monitor and manage customer accounts to ensure timely collections and prevent payment defaults. - Communicate with clients to negotiate payment arrangements and resolve outstanding balances. - Analyze account data and prepare accurate reports for internal tracking and decision-making. - Collaborate with the team to implement effective strategies for improving collections processes. - Handle billing inquiries and provide excellent customer service to address payment-related concerns. - Maintain detailed records of collection activities and update account information in the system. - Research and resolve discrepancies in customer accounts to ensure accurate billing. - Assist in identifying trends and opportunities for process improvement within the collections workflow. - Ensure compliance with company policies and industry regulations during all interactions. - Work proactively to meet and exceed collection targets while fostering positive client relationships. Requirements - Proven experience in consumer and commercial collections, preferably in the Real Estate & Property industry. - Strong understanding of credit and collections processes, including billing and account reconciliation. - Excellent communication and negotiation skills to handle sensitive payment discussions. - Proficiency in data entry and account management systems. - Ability to analyze financial data and prepare detailed reports. - Knowledge of relevant regulations and compliance standards in collections. - Exceptional organizational skills and attention to detail. - A proactive attitude and commitment to achieving collection goals. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .