Revenue Collection Agent

High school diploma or GED; two years of experience in collecting delinquent accounts; bankruptcy claims experience preferred; or an equivalent combination of training and experience. Working knowledge of basic laws, regulations and codes relating to the legal collection of funds including bankruptcy claims and thorough knowledge of federal bankruptcy law, codes, and forms. Exceptional communication skills and the ability to show empathy in difficult situations. Knowledge of investigative processes necessary in collections of delinquent accounts; of methods and techniques used in determining financial assets and in effecting revenue collections. Ability to explain and apply laws, rules, and regulations pertaining to the legal collection of funds; to communicate effectively with a wide range of individuals under a variety of circumstances; to prepare and maintain clear and accurate records, reports and correspondence; to establish and maintain cooperative relationships with taxpayers, the public, staff, and others contacted in the course of work; to use an automated collection system via a personal computer and related software as well as other standard office equipment. The ability to maintain a high level of confidentiality in regard to customer information, bankruptcy filings, and all confidential tax information. Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Responsible for processing bankruptcy information from the U.S. Bankruptcy Courts, Clients, Attorneys, and/or Trustees. Review and process accounts/cases through reports, mailings, and emails. Conduct research when needed or upon the direction of Management. Perform work of moderate difficulty to collect revenue, taxes and/or delinquent accounts. Initiate and implement collection procedures to collect debts by contacting and interviewing debtors by telephone, correspondence and in person. Interpret and explain forms, correspondence, legal obligations and the possible legal penalties for non-payment. Conduct skip tracing using a variety of sources to obtain and verify information relating to a debtor's location, demographics, employment, earnings, property, liabilities, assets and ability to pay. Confer with supervisor regarding any legal actions advised, under consideration, planned or in process, and take actions as directed. Compose, prepare or generate a variety of collection-related information, statistics, correspondence, forms, sensitive or legal documents, reports and notices. Furnish information to debtors regarding laws, regulations, policies, procedures or processes, without providing legal advice. Enter into and negotiate payment arrangements and schedules. Search a variety of records to obtain pertinent data and possible sources of revenue. Perform other work as required. This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Treasurer's Office

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion